Solve Problems : Problems and Solutions

Problems Printing From a Computer
Nothing Prints, Even Though the On Light Is On
Printing Noise Occurs, Even Though Nothing Prints
Noise Occurs When the Product Sits for a While
No Printer Icon Appears in Windows Taskbar
Slow Printing
Cannot Print Over a Network
Nothing Prints, Even Though the On Light Is On
If you installed the product on a wireless network, make sure that both your computer and product are connected to your wireless network.
Run a printer check. If the test page prints, make sure your software is installed correctly.
Printing Noise Occurs, Even Though Nothing Prints
Noise Occurs When the Product Sits for a While
The product is performing routine maintenance.
No Printer Icon Appears in Windows Taskbar
Try restarting your computer. If you still don’t see the  icon, follow these steps:
1.
Windows 7:
Click and select Devices and Printers.
Windows Vista:
Click , select Control Panel, and click Printer under Hardware and Sound.
Windows XP:
Click Start, select Control Panel, then select Printers and Faxes (or Printers and Other Hardware and then Printers and Faxes).
2.
Right-click your product and select Printing Preferences or Properties.
3.
Click the Maintenance tab.
4.
Click the Speed & Progress button, then click the Monitoring Preferences button.
5.
Click the Shortcut Icon box. Then click OK to close the open windows.
Slow Printing
Make sure your system meets the requirements. If you’re printing a high-resolution image, you need more than the minimum requirements listed. If you are printing over a wireless network, your signal strength may be low. You may also need to:
If you installed the product as a wireless printer, use a computer and a router or wireless access point with 802.11g or 802.11n. Try moving the product and your wireless router or access point closer together. Also avoid placing your product next to large metal objects (such as a filing cabinet), microwave ovens, or 2.4 GHz cordless phones.
If you print continuously for an extended period, the product slows down to prevent overheating. Stop printing for at least 30 minutes, but don’t turn the product off. When you resume, the product will print at normal speed.
For the fastest printing, try these tips:
Choose Black/Grayscale or Grayscale in your printer settings if your document doesn’t include color.
For Windows, choose Draft for the Quality Option (or Fast Economy on the Advanced tab) and make sure High Speed is selected.
For Mac OS, select Economy or Fast Economy for the Print Quality setting.
Make sure Quiet Mode is not selected.
Cannot Print Over a Network
To view the product network connection status, press Home, select Setup, then press OK. Select Network Settings, press OK, then select Confirm Network Settings.