Check the Messages on the LCD Display Screen

Solve Problems : Problem-solving Tools

Check the Messages on the LCD Display Screen

Follow the instructions on the LCD display screen to solve most common problems. If you see one of the error messages below, follow the steps here to proceed.

LCD Display screen message

Problem and solution

Paper jam

Turn the product off, make sure no paper is jammed inside, then turn it back on. If the error is not resolved, contact Epson for help.

Cannot recognize photos. Make sure photos are placed correctly. See your documentation.

Make sure your photos are placed correctly on the scanner glass.

Printer error. Turn power off and then on again. For details, see your documentation.

Turn the product off and make sure no paper is jammed inside. Make sure the transportation lock has been removed. If the error is not resolved, contact Epson for help.

Communication error. Make sure the computer is connected, then try again.

Make sure the computer is connected securely. Make sure scanning software is installed on your computer and the software settings are correct. Turn the product off and then back on. If the error is not resolved, contact Epson for help.

The printer’s ink pads are nearing the end of their service life. Please contact Epson Support.

Contact Epson to replace the ink pads before the end of their service life. When the ink pads are saturated, the product stops and service is required to continue printing.

The printer’s ink pads are at the end of their service life. Please contact Epson Support.

Contact Epson to replace the ink pads.

Error in the data. The document cannot be printed. The data is not available because of a malfunction in the sending device.

The device transmitting the Bluetooth data has malfunctioned. See the documentation for the device.

Error in the data. The document may not be printed correctly. A part of the data is corrupted or cannot be buffered.

The file is corrupted or cannot be buffered. See the documentation for the device transmitting the file.

Backup Error. Error Code XXXXXXXX

Note the error code and contact Epson.

The combination of IP address and subnet mask is invalid. See your documentation.

See the printed Quick Guide for basic network setup instructions. Contact your network administrator for more information.

LCD Display screen message	Problem and solution
Paper jam	Turn the product off, make sure no paper is jammed inside, then turn it back on. If the error is not resolved, contact Epson for help.
Cannot recognize photos. Make sure photos are placed correctly. See your documentation.	Make sure your photos are placed correctly on the scanner glass.
Printer error. Turn power off and then on again. For details, see your documentation.	Turn the product off and make sure no paper is jammed inside. Make sure the transportation lock has been removed. If the error is not resolved, contact Epson for help.
Communication error. Make sure the computer is connected, then try again.	Make sure the computer is connected securely. Make sure scanning software is installed on your computer and the software settings are correct. Turn the product off and then back on. If the error is not resolved, contact Epson for help.
The printer’s ink pads are nearing the end of their service life. Please contact Epson Support.	Contact Epson to replace the ink pads before the end of their service life. When the ink pads are saturated, the product stops and service is required to continue printing.
The printer’s ink pads are at the end of their service life. Please contact Epson Support.	Contact Epson to replace the ink pads.
Error in the data. The document cannot be printed. The data is not available because of a malfunction in the sending device.	The device transmitting the Bluetooth data has malfunctioned. See the documentation for the device.
Error in the data. The document may not be printed correctly. A part of the data is corrupted or cannot be buffered.	The file is corrupted or cannot be buffered. See the documentation for the device transmitting the file.
Backup Error. Error Code XXXXXXXX	Note the error code and contact Epson.
The combination of IP address and subnet mask is invalid. See your documentation.	See the printed Quick Guide for basic network setup instructions. Contact your network administrator for more information.