Paper Jam Problems in the Auto Duplexer

If you see a message that paper has jammed in the auto duplexer, try these solutions:

  1. Cancel the print job from your computer, if necessary.
    Note: Do not turn off your product when performing the rest of these steps.
  2. Press the OK button and follow the instructions on the LCD screen to clear the jam.
  3. Press the buttons to release the auto duplexer and remove the duplexer from your product.


  4. Press the button on the duplexer cover and open the cover.




  5. Remove any jammed paper from the duplexer.


  6. Remove any paper jammed inside the duplexer slot.


  7. Replace the duplexer using the guides inside the duplexer slot.


  8. Press the buttons on the duplexer as you press it into place on your product.


  9. Press the  Start button to resume printing. If you still see a paper jam message, check the other paper jam solutions.
Related references
Paper Jam Problems Inside the Product
Paper Jam Problems in the Main Tray