Transporting Your Product

If you need to ship your product or transport it a long distance, prepare it for transportation as described here.
During transportation and storage, follow these guidelines:
  • Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak.
  • Leave the ink cartridges installed. Removing the cartridges can dry out the print head and may prevent the product from printing.
  • Do not carry the product by its control panel; this may damage the product.
  1. Turn off the product.
  2. Lift up the scanner and check to see if the print head is in the far right position (the home position). If not, turn on the product, wait for the print head to move, then turn the product off again.
  3. Lift up the scanner, remove the transportation lock from its storage position, and install it as shown.

  4. Secure the transportation lock with tape.

  5. Lower the scanner.
  6. Remove all the paper from the product.
  7. Unplug any connected cables.
  8. Close the output tray.
  9. Lower the control panel.
  10. Place the product in its original packing materials, if possible, or use equivalent materials with cushioning around the product. Make sure the box adequately protects the product control panel.
Keep the product level during transportation. Be sure to remove the tape and transportation lock, and store the transportation lock as shown before turning on your product.

If print quality has declined when you print again, clean and align the print head.
Related concepts
Print Head Cleaning
Print Head Alignment