User's Guide
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Problem Solver / Copying Problems
ADF Copying Problems (Fax Model Only)
Paper jams in the Auto Document Feeder
You cannot scan using the Auto Document Feeder.
High quality color copy stops halfway
Paper jams in the Auto Document Feeder
Follow the steps below to remove the jammed paper.
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Turn the product off.
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Open the Auto Document Feeder's cover.
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Gently pull out any sheets of paper with both hands. Be careful not to tear the jammed paper. If you cannot pull out the jammed paper, proceed to the next step.
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Gently pull out any sheets of paper by rolling the knob as illustrated below.
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Close the Auto Document Feeder's cover and turn the product on.
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You cannot scan using the Auto Document Feeder.
Try one or more of the following solutions:
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Make sure either the Office Mode or the Professional Mode is selected in EPSON Scan.
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Make sure ADF-Single-sided or ADF-Double-sided is selected as the document source in EPSON Scan.
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If the Auto Document Feeder is open, close it and then try again. If the Auto Document Feeder is already open while you are scanning, remove any jammed paper; reload any document not yet scanned and then restart EPSON Scan.
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Remove any jammed paper, and then reload the document and restart EPSON Scan.
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Check if the ADF pickup roller is dirty. If the pickup roller is not clean, wipe it with a wet, well-wrung cloth. For details, see Cleaning the ADF pickup roller.
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High quality color copy stops halfway
When you make a continuous high quality (600 dpi) color copy with the default memory (128 MB), the product may not work properly because of insufficient memory. We recommend adding an memory module so that the total memory size is 256 MB or higher.
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Version 1.00E, Copyright © 2003, SEIKO EPSON CORPORATION |