Solve Problems : Problem-solving Tools

Check the Lights on Your Product
 On light on
 paper light on
Paper is out or multiple pages have fed. Load or reload paper in the sheet feeder, then press one of the  Start buttons to continue.
 paper light flashing
 ink light flashing
One or more cartridges have low ink. You can continue printing until a cartridge needs replacement. Check the cartridge status to determine which cartridges are affected.
 ink light on
If you just replaced a cartridge and the light is still on, the cartridge is not installed correctly. Press the  Stop button to move the cartridges to the replacement position. Press down on all the installed cartridges, then press the  Stop button to continue.
 paper light flashing
 Copies window
The inserted memory card is not supported or does not contain compatible photos. Remove it and insert another card.
 paper light flashing
 Copies window
The index sheet is not positioned correctly or is not marked correctly. Check the marks on the sheet, position it correctly, and print it again.
 paper light flashing
 Copies window
The index sheet is not marked correctly. Check the marks on the sheet, position it correctly, and print it again.
 paper light flashing
 Copies window
The index sheet you’re printing from does not match the photos on the inserted memory card. Replace the card or the sheet and try again.
 paper light flashing
 Copies window
 paper light flashing
 Copies window
The connected USB device is not supported. Disconnect the device and press the  Stop button to continue.
 On light flashing
 paper light on
 ink light on
 Copies window
 On light flashing
 ink light flashing
 Copies window
There is a problem with the Epson Stylus CX7400 Series. Turn it off, wait a few moments, and turn it back on again. If the error is not resolved, contact Epson for help.