Troubleshooting / Customer Support Information
If you are having problems with your scanner or the EPSON Scan software, see the contact information below.
Visit Epson’s support website for solutions to common problems with your scanner. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
Before you call for support, please have the following information ready:
Product name (Epson Expression 10000XL)
Product serial number (located on the back of the scanner)
Proof of purchase (such as a store receipt) and date of purchase
Description of the problem
U.S.: (562) 276-4382, 6 AM to 6 PM, Pacific Time, Monday through Friday
Canada: (905) 709-3839, 6 AM to 6 PM, Monday through Friday
Toll or long distance charges may apply.
Purchase Supplies and Accessories
You can purchase accessories from an Epson authorized reseller. To find the nearest reseller, call 1-800-GO-EPSON (1-800-463-7766). Or you can purchase online at www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).
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