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Scanning Problems
Scanning Takes a Long Time
Try scanning your original at a lower resolution setting to speed up scanning. See Selecting the Scan Resolution for instructions.
Computers with USB 2.0 (high speed) ports can scan faster than those with USB 1.1 ports. If you are using a USB 2.0 port with your scanner, make sure it meets the system requirements. See System Requirements for details.
Only Part of the Document is Scanned
If your scanned image is not the correct size or only part of your document scanned, open Epson Scan and make sure the Size setting is correct.
ISIS Driver Is Not Installed
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Insert the Epson scanner software CD-ROM into your computer.
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Select English, then select your product.
Note for Mac OS X:|
Double-click the Mac OS X icon in the Epson folder.
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At the CD Installer screen, select Custom.
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Select EMC ISIS Driver, then click Install.
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Follow the on-screen instructions to install the ISIS driver.
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For detailed instructions, refer to the User's Guide that came with your software.
Event Manager Does Not Open
If you have clicked the Keep Blocking button in the Windows Security Alert window during or after installation of the Epson Software, follow the steps below to unblock Event Manager.
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Click the
 start button icon or Start > Control Panel > Security or Security Center > Windows Firewall. |
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Click the Exceptions tab, and then click the Add Program button.
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Note for Windows 7 and Windows Vista:|
Click Change settings if you cannot find the Exception tab.
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Select Event Manager from the Programs list, and then click OK.
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Confirm that the check box for Event Manager is selected in the Programs and Services list, and then click OK.
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The LCD Screen Is Not Displaying Your Language
If the language displayed on the LCD screen is not your language, follow the steps below to select the language.
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Press and hold both the
 Up arrow and  Down arrow button for three seconds. |
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Press the
Up arrow or Down arrow button to select the language. |
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Press the
 Start button to set the language. |