EPSON

Scanning Problems

Scanning Takes a Long Time

Try scanning your original at a lower resolution setting to speed up scanning. See Selecting the Scan Resolution for instructions.
Computers with USB 2.0 (high speed) ports can scan faster than those with USB 1.1 ports. If you are using a USB 2.0 port with your scanner, make sure it meets the system requirements. See System Requirements for details.

Only Part of the Document is Scanned

If your scanned image is not the correct size or only part of your document scanned, open Epson Scan or Document Capture Pro and make sure the Size or Document Size setting is correct.

Event Manager Does Not Open

If you have clicked the Keep Blocking button in the Windows Security Alert window during or after installation of the Epson Software, follow the steps below to unblock Event Manager.

Windows 8.x

Navigate to the Apps screen and select Control Panel.
Select System and Security > Allow an app through Windows Firewall.
Click the Allow another app button.
Note:
You may need to click the Change settings button first.
Select Event Manager from the Add an app list, and then click Add.
Confirm that the check box for Event Manager is selected in the Allowed apps and features list, and then click OK.

Windows (Other Versions)

Click the start button icon or Start > Control Panel > Security or Security Center > Windows Firewall.
Click the Exceptions tab, and then click the Add Program button.
Note for Windows 7 and Windows Vista:
Click Change settings if you cannot find the Exception tab.
Select Event Manager from the Programs list, and then click OK.
Confirm that the check box for Event Manager is selected in the Programs and Services list, and then click OK.

The LCD Screen Is Not Displaying Your Language

If the language displayed on the LCD screen is not your language, follow the steps below to select the language.
Press and hold both the Up arrow and Down arrow button for three seconds.
Press the Up arrow or Down arrow button to select the language.
Press the Start button to set the language.