Solving Problems

Diagnosing Problems

•	Checking the LCD Screen

•	Running an Operation Check

Checking the LCD Screen

You can diagnose and solve most problems by checking the error messages on the LCD screen. If you can’t solve the problems by checking the messages, use the following table and try the recommended solution.

Error message	Solution
A printer error has occurred. See your documentation.	Paper may be blocking movement of the print head. Turn off the RX580, then lift up the scanner unit and remove any jammed paper or other foreign objects. Also, make sure you’ve removed all of the packing material. Then turn the RX580 back on. If you still see this error message, contact Epson as described in Where to Get Help.
A scanner error has occurred. See your documentation.	Turn off the RX580 and then turn it back on. If you still see this error message, contact Epson as described in Where to Get Help.
Waste ink pad in the printer is saturated. Contact your dealer to replace it.	Contact Epson as described in Where to Get Help.
Cannot recognize ink cartridges.	Make sure the ink cartridges are installed correctly. See Replacing an Ink Cartridge.
The document is too complex to print with Bluetooth.	See your Bluetooth device’s documentation.
Data error. The document cannot be printed.	See the documentation for the device transmitting the data. This error occurs when the transmitting device does not send data properly.
Cannot recognize the device.	Make sure you’ve inserted your memory card correctly. If you connected a USB storage device, make sure you’ve inserted the storage disk correctly.
Cannot recognize the memory card or disk.	Make sure you’ve inserted the memory card or storage disk correctly. If so, check to see whether there is a problem with the card or disk.
A problem occurred while formatting. Formatting cancelled.	Retry the procedure. If the error reoccurs, there may be a problem with your memory card or storage disk. Check to see whether there is a problem with the card or disk, then try again.
An error occurred while saving. Save cancelled.
Cannot create a folder on the memory card or disk. Operation cancelled.	Insert a new memory card or storage disk and try again.
Print head cleaning failed.	Try cleaning the print head again. If the error message reoccurs, contact Epson as described in Where to Get Help.
Backup Error Error code XXXXXXXX	A problem occurred and backup was cancelled. Make a note of the error code and contact Epson as described in Where to Get Help.

Running an Operation Check

You can run an operation check to determine whether a problem comes from the RX580 itself or some other source.

Before you run an operation check, make sure the CD/DVD tray is not inserted in the RX580, and make sure the front tray is in the paper (lower) position. Follow the instructions to reposition the front tray.

1.	Turn off both the RX580 and computer.

2.	Disconnect the USB cable from the RX580.

3.	Make sure letter-size plain paper is loaded in the RX580.

4.	Press the  On button to turn on the RX580.

5.	Press Setup.

6.	Press or to select Maintenance, then press OK.

7.	Press or to select Nozzle Check, then press OK.

8.	Press the Start button.

A test page prints showing the RX580’s ROM version number, an ink counter code, and a nozzle check pattern. (If the pattern has gaps, you need to clean the print head.)

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If the test page prints, the problem probably lies in your software settings, the cable, or your computer. It’s also possible that your software may not be installed correctly. Follow the instructions in Uninstalling Your Software, then see your Start Here sheet for instructions on reinstalling the software.

•	If the test page doesn’t print, you may have a problem with your RX580. Try the suggestions in Problems and Solutions. If nothing works, contact Epson as described in Where to Get Help.

9.	Turn off the RX580 after it prints the test page. Then reconnect the cable and turn on your RX580 and computer.

Problems and Solutions

•	Setup and Software Installation Problems

•	Printing Problems

•	Print Quality Problems

•	Scanning Problems

•	Scan Quality Problems

•	Paper or CD/DVD Tray Feeding Problems

•	CD/DVD Printing Problems

•	Miscellaneous Printout Problems

Setup and Software Installation Problems

Tip:
It’s a good idea to check Epson’s support website periodically for free updates to your Epson Stylus Photo RX580 printing software.

With Windows, you can also click Start or , select Programs or All programs, select EPSON, and click EPSON Stylus Photo RX580 Series Driver Update. For scanner driver updates, click Start or , select Programs or All programs, select EPSON Scan, and click EPSON Stylus Photo RX580 Scanner Driver Update.

The RX580 makes noise after ink cartridge installation.

•	The first time you install ink cartridges, the RX580 must charge its print head for about 2 minutes. Wait until charging finishes (when you see the message “Initialization is complete”) before you turn off the RX580, or it may charge improperly and use excess ink the next time you turn it on.

•	Turn off the RX580, then make sure the ink cartridges are inserted completely and the ink cartridge cover is closed completely. Also make sure no packing material remains in the RX580. Wait a moment, then turn the RX580 back on.

You’re having problems installing the software.

•	Make sure your RX580 is turned on and the cable is securely connected at both ends. Then carefully follow the installation instructions on the Start Here sheet. Also make sure your system meets the requirements listed in System Requirements.

•	Close your other programs, including any screen savers and virus protection software, and install the software again.

•	If you’re using Windows 2000 and you see an error message or your software doesn’t install correctly, you may not have software installation privileges. Contact your System Administrator.

•	If you’re using Windows, make sure your system was not upgraded from Windows 95. The USB Printer Device Driver may not install correctly.

•	If you are using a Macintosh and you do not see the name Stylus Photo RX580 in the Format for menu on the Page Setup screen, you may need to set up your RX580 in the Printer Setup Utility or Print Center. See the Start Here sheet for instructions.

•	Make sure the USB Controller is working properly in Device Manager. See your Windows help system for details. If it’s not working, contact your computer manufacturer.

•	If you’re printing over a network, see Setting Up Network Printing for instructions.

Printing Problems

There are no error messages on the LCD screen, but nothing prints.

•	Make sure the USB cable is connected securely at both ends and meets the system requirements.

•	Run an operation check. If the test page prints, make sure your software is installed correctly. You may need to uninstall your software and then reinstall it. See Uninstalling Your Software for instructions.

•	Make sure there is no packing material in the RX580.

•	If you’re trying to print a large image, your computer may not have enough memory. Try reducing the resolution of your image or printing the image at a smaller size. You may need to install more memory in your computer.

•	If you’re using Windows Me or 98SE, you may need to clear stalled print jobs from the Spool Manager. For instructions, see Using Epson Spool Manager in Windows 98SE or Me.

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If you print continuously for an extended period, the paper may temporarily stop feeding or the print head carriage may pause for a while to prevent the printer mechanism from overheating and being damaged. If this happens, you can continue to print but Epson recommends that you stop and leave the RX580 on for about 30 minutes. After 30 minutes, turn the RX580 off and on and it should print at normal speed.

•	You may need to uninstall your software and then reinstall it. See Uninstalling Your Software for instructions.

The RX580 sounds as though it is printing, but nothing prints.

•	If you’re using Windows, make sure your RX580 is selected. For Macintosh OS X, make sure your RX580 is selected in the Page Setup and Print windows.

•	The print head nozzles may need cleaning. For instructions, see Checking the Print Head Nozzles.

•	Make sure the printer software settings are appropriate for the paper size you’re using.

•	The RX580 won’t operate properly if it’s tilted or at an angle. Place it on a flat, stable surface that extends beyond the RX580’s base in all directions.

•	You may need to uninstall your software and then reinstall it. See Uninstalling Your Software for instructions.

Your RX580 makes noise when you turn it on or after it has been sitting for awhile.

Your RX580 is performing routine maintenance.

You don’t see the icon in the lower right corner of your screen (taskbar) in Windows.

Try restarting your computer. If you still don’t see the icon, follow these steps:

1.	Do one of the following:

Windows Vista: Click , select Control Panel, select Hardware and Sounds, then select Printer.

Windows XP: Click Start, select Control Panel, then select Printers and Faxes (or Printers and Other Hardware and then Printers and Faxes).

Windows Me, 98SE, and 2000: Click Start, point to Settings, then select Printers.

2.	Right-click EPSON Stylus Photo RX580 Series and select Printing Preferences or Properties.

3.	Click the Maintenance tab.

4.	Click the Speed & Progress button, then click the Monitoring Preferences button.

5.	Click the Shortcut Icon box. Then click OK in each of the open windows to close them.

Printing is too slow.

Make sure your system meets the requirements listed in System Requirements. If you’re printing a high-resolution image, you need more than the minimum requirements listed. You may also need to:

•	Clear space on your hard drive or run a defragmentation utility.

•	Close programs that you’re not using.

•	Increase your system’s memory.

•	Uninstall the software and then reinstall it.

For the fastest printing, try these tips:

•	Make sure the paper type selected in your printer settings is appropriate for the type of paper you’re using.

•	Select Grayscale in your printer settings if your document doesn’t include color.

•	For Windows, choose Draft as your Quality Option.

•	For Macintosh, set the Quality/Speed slider to Speed.

•	If your RX580 is connected to a USB hub, disconnect unused USB devices.

•	If you’re using Windows, you can also increase print speed by selecting certain settings in the Speed & Progress window:

1.	Right-click the icon in the lower right corner of your screen (taskbar) and select Printer Settings.

Note:
If you don’t see the icon, see You don’t see the icon in the lower right corner of your screen (taskbar) in Windows.

2.	Click the Maintenance tab.

3.	Click the Speed & Progress button. The following screen appears:

The table below lists the Speed & Progress settings that affect print speed.

Speed & Progress Setting	Faster	Slower
High Speed Copies	On	Off
Always spool RAW datatype (Windows Vista, XP, and 2000)	On	Off
Page Rendering Mode (Windows Vista, XP, and 2000)	On	Off
Print as Bitmap (Windows Vista, XP, and 2000)	On	Off

An ink error message appears after you replace the cartridge.

Make sure the ink cartridges are installed properly.

1.	Press Setup, press or to select Maintenance, then press OK.

2.	Press or to select Change Ink Cartridge, then press OK.

3.	Lift up the scanner unit and open the cartridge cover.

4.	Press each ink cartridge down (you may hear a cartridge click into place if it was incorrectly installed the first time).

5.	Close the cartridge cover and the scanner unit.

6.	Press the OK button.

Print Quality Problems

You see banding (light lines).

•	The print head nozzles may need cleaning.

•	Select a higher Quality Option or Print Quality and turn off High Speed mode. See Printing in Windows, or Printing with Macintosh OS X.

•	Make sure the paper Type or Media Type setting matches the paper you loaded; see Selecting the Correct Paper Type for guidelines.

•	Make sure the printable side of the paper is face-up. It’s usually brighter or whiter.

•	The ink cartridges may need replacing.

•	Make sure you’re using genuine Epson ink cartridges and you use them within six months after you open the packages.

•	If you have a Macintosh, try using Automatic mode. See Printing with Macintosh OS X for instructions.

•	Align the print head.

Your printout is blurry or smeared.

•	Make sure your paper isn’t damp or curled, or loaded face-down (the printable side should be face-up).

•	Make sure your paper is not damaged, dirty, or too old.

•	Make sure the paper Type or Media Type setting matches the paper you loaded; see Selecting the Correct Paper Type for guidelines.

•	When printing on special paper, check the instructions in the paper package. You may need to use an included support sheet or load your paper one sheet at a time.

•	Remove each sheet from the front tray as it is printed.

•	Make sure your paper meets the specifications listed in Paper.

•	Use Epson papers to ensure proper saturation and absorption of genuine Epson inks.

•	Make sure you’re using genuine Epson ink cartridges.

•	The RX580 won’t operate properly if it’s tilted or at an angle. Place it on a flat, stable surface that extends beyond the RX580’s base in all directions.

•	The print head nozzles may need cleaning.

•	Align the print head.

•	Avoid handling printouts on glossy paper for a few hours to allow the ink to set.

•	If ink smears on the back of a printout, clean the inside of the RX580.

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If you are using double-sided paper and printing heavily saturated or dark images on the front side of the paper, you may notice that smudges or marks appear on the front when you print the second side. If one side of the paper will contain a lighter image or text, print that side first to eliminate marks or smudging.

•	Clear the High Speed check box in your printer settings.

•	Select Thick paper and envelopes in your printer settings:

Windows:

1.	Right-click the icon in the lower right corner of your screen (taskbar) and select Printer Settings.

Note:
If you don’t see the icon, see You don’t see the icon in the lower right corner of your screen (taskbar) in Windows. for instructions on making it appear.

2.	Click the Maintenance tab.

3.	Click the Printer and Option Information button, then click Thick paper and envelopes.

4.	Click OK, then click OK again.

Macintosh OS X:

1.	Open the File menu in your program and select Print.

2.	Click Copies & Pages and select Extension Settings from the pop-up menu.

3.	Click Thick paper and envelopes, then click Print.

•	Clean the rollers. See Cleaning the Rollers for instructions. If you still have a problem, ink may have leaked inside the RX580, and you need to clean it. See Cleaning the RX580 for instructions.

•	You may need to uninstall your software and then reinstall it. See Uninstalling Your Software for instructions.

Your printout is faint or has gaps.

•	The print head nozzles may need cleaning.

•	The ink cartridges may be old or low on ink. See Replacing an Ink Cartridge for details.

•	Make sure the paper Type or Media Type setting matches the paper you loaded. See Selecting the Correct Paper Type for guidelines.

•	Make sure your paper isn’t damaged, old, dirty, or loaded face-down. If it is, reload a new stack of paper with the printable side up; it is usually brighter or whiter than the other side. For best results, use genuine Epson paper.

You see wrong or missing colors.

•	Clear the Grayscale setting in your printer settings (for Windows). Change the ink setting in your printer settings to Color (for Macintosh).

•	The print head nozzles may need cleaning.

•	The ink cartridges may be old or low on ink. See Replacing an Ink Cartridge for details.

•	If you’re using Windows, try turning off the PhotoEnhance setting.

•	For Macintosh, try using Automatic mode.

•	Try changing the Gamma setting; see Customizing Windows Print Settings or Customizing Mac OS X Print Settings.

•	After you print, the colors on your printout will take some time to set as the ink dries. During this time, the colors may look different than you expect. To reduce the drying time, avoid stacking your prints on top of each other.

•	Your printed colors can never exactly match your on-screen colors. However, you can use a color management system to get as close as possible. Try using the ICM (Windows) or ColorSync (Macintosh) setting.

•	For best results, use genuine Epson ink and paper.

Your printout is grainy.

•	Make sure the printable side of the paper is face-up. It’s usually brighter or whiter.

•	Try using a higher quality paper or select a higher Quality Option or Print Quality setting. See Printing in Windows or Printing with Macintosh OS X.

•	Align the print head.

•	You may need to increase the image resolution or print it in a smaller size; see your software documentation.

Your printout has a slight slant.

•	If you have selected Fast Economy in your advanced printer settings, select Economy instead.

•	Make sure you have loaded the paper correctly. See Loading Paper.

•	Align the print head.

There are scratches on your print.

If you’re printing on glossy paper, prints may be scratched if not handled properly. Don’t place objects on top of your prints, and be careful not to scratch them with your fingernails. For best results, frame your prints under glass.

Scanning Problems

The RX580 does not scan.

•	Wait until the green  On light stops flashing and remains lit to indicate that the RX580 is ready to scan.

•	The RX580 may not scan properly when connected to the computer through more than one hub. Connect the RX580 directly to the computer’s USB port or through one hub only.

•	The RX580 may not scan properly when your computer is in standby mode (Windows) or sleep mode (Mac OS X). Restart Epson Scan and try scanning again.

•	The RX580 may not scan properly if you upgrade your operating system but do not reinstall Epson Scan. See Uninstalling Your Software for instructions on uninstalling and reinstalling it.

•	In Mac OS X Classic mode, the RX580 may not scan properly. Use the Mac OS X interface instead.

The scanner is not recognized by your system.

•	First check your connection to the RX580 and computer:

•	Make sure your RX580’s power cord is securely connected to the RX580 and a working electrical outlet, and the RX580’s green  On light is turned on.

•	Make sure the interface cable is securely connected to the RX580 and your computer, and that the cable is not damaged or crimped.

•	The RX580 may not scan properly when connected to the computer through more than one USB hub. Connect the RX580 directly to the computer’s USB port or through one hub only.

•	Check to see if your computer system meets the requirements for the scanner interface you are using. See System Requirements for details.

•	If you’re using Windows and your computer still has problems recognizing the scanner, follow the steps below to make sure your computer supports USB:

1.	Do one of the following:

Windows Vista: Click , right-click Computer, and select Properties.

Windows XP or 2000: Click Start, right-click My Computer, and click Properties.

Windows Me or 98 SE: Right-click My Computer and click Properties.

2.	Do one of the following:

Windows Vista: Select Device Manager from the list of Tasks. When you see the User Account Control screen, click Continue.

Windows XP or 2000: Click the Hardware tab, then click the Device Manager button.

Windows Me or 98 SE: Click the Device Manager tab.

3.	Scroll down and click Universal Serial Bus controllers.

If a USB Controller and USB Root Hub are listed, your system supports USB.

4.	Try scanning again. If your scanner still is not recognized, contact Epson as described in Where to Get Help.

You cannot scan multiple images at one time.

•	Position photos at least 0.8 inch (20 mm) apart from each other on the document table.

•	Make sure your scanning program can scan multiple images.

Scanning Software Problems

Note:
Some Epson Scan settings may be unavailable or grayed out based on your product’s capabilities or the currently selected settings.

You cannot start Epson Scan.

•	Make sure the RX580’s green  On light is turned on.

•	Turn off your computer and RX580, then check the USB cable connection between them to make sure it is secure.

•	The RX580 may not scan properly when your computer is in standby mode (Windows), or sleep mode (Mac OS X). Restart Epson Scan and try scanning again.

•	The RX580 may not scan properly if you upgrade your operating system but do not reinstall Epson Scan. See Uninstalling Your Software for instructions on uninstalling and reinstalling it.

•	Make sure that Epson Scan is selected in your scanning program. See Starting Epson Scan With Another Scanning Program for instructions.

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If you’re using Windows, in the Device Manager make sure your RX580’s name appears under Other devices or Imaging devices without a question (?) or an exclamation (!) mark. If the RX580 appears with one of these marks or as an Unknown device, uninstall your software (see Uninstalling Your Software for instructions). Then reinstall it by following the instructions in your Start Here sheet.

The scanner software does not work properly.

•	Make sure your computer has enough memory and meets the other system requirements for the software you are using. See your software and computer documentation for details.

•	If you’re using Windows, check whether your RX580 appears more than once in Device Manager. If so, do one of the following:

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Windows Vista: Click , right-click Computer, and select Properties. Click Device Manager in the Tasks list. When you see the User Account Control screen, click Continue. Under Imaging devices, right-click your RX580 and select Uninstall. Disconnect the RX580, then reinstall Epson Scan by following the instructions on your Start Here sheet.

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Windows XP and 2000: Click Start if necessary, then right-click My Computer and select Properties. Click the Hardware tab, then click the Device Manager button. Under imaging devices, right-click the RX580 and select Uninstall. Disconnect the RX580, then reinstall Epson Scan by following the instructions on your Start Here sheet.

•	Windows 98 SE and Me: Right-click My Computer and click Properties. Click the Device Manager tab. Under Imaging Device, right-click the RX580 and select Remove. Disconect the RX580, then reinstall Epson Scan by following the instructions on your Start Here sheet.

•	The RX580 may not scan properly when your computer is in standby mode (Windows), or sleep mode (Mac OS X). Restart Epson Scan and try scanning again.

•	The RX580 may not scan properly if you upgrade your operating system but do not reinstall Epson Scan. See Uninstalling Your Software for instructions on uninstalling and reinstalling it.

You cannot scan in Full Auto Mode.

Epson Scan may not be able to detect images, or may crop or group the images unexpectedly. This may happen if one or more of the following situations applies:

•	You are scanning images with a dark background.

•	You are scanning images with a very bright background.

•	You are scanning panorama and regular size images at the same time.

Try one or more of the following solutions.

•	Make sure the document is placed on the RX580’s document table correctly. See Placing Originals for Scanning for instructions.

•	Try scanning in Home or Professional Mode instead. To change the scanning mode, see Changing the Scan Mode.

You cannot scan using the Thumbnail preview.

Epson Scan may not be able to detect images, or may crop or group the images unexpectedly. This may happen if your images are like the following:

•	You are scanning images with a dark background.

•	You are scanning images with a very bright background.

•	You are scanning panorama and regular size images at the same time.

Try one or more of the following solutions.

•	Make sure the document is placed on the RX580’s document table correctly. See Placing Originals for Scanning for instructions.

•	Use normal preview (if available) and create marquees on the areas you want to scan. See Previewing and Adjusting the Scan Area for instructions.

Scanning takes a long time.

•	Computers with USB 2.0 (high speed) ports can scan faster than those with USB 1.1 ports. If you are using a USB 2.0 port with your RX580, make sure it meets the system requirements. See System Requirements for details.

•	Try scanning your original at a lower resolution setting to speed up scanning. See Selecting the Scan Resolution for instructions.

Scan Quality Problems

The edges of your document are not scanned.

Move the document about 0.1 inch (2.5 mm) away from the horizontal and vertical edges of the document table to avoid cropping.

You see only a few dots in your scanned image.

•	Make sure the document is placed on the RX580’s document table with the side to be scanned facing down. See Placing Originals for Scanning for instructions.

•	When scanning with the Black & White setting in Home or Professional Mode, change the Threshold setting. See Adjusting the Color and Other Image Settings for instructions.

A line of dots always appears in your scanned images.

The document table may be dusty or scratched. Clean the document table. See Cleaning the RX580 for details. If you still have the problem, contact Epson as described in Where to Get Help.

Straight lines in your image come out crooked.

Make sure the document lies perfectly straight on the document table. Align the vertical and horizontal lines with the scales at the top and side of the document table.

Your image is distorted or blurred.

•	Make sure the document lies flat on the document table. Also make sure your document is not wrinkled or warped.

Caution:
Do not place heavy objects on the document table.

•	Make sure you do not move the document or RX580 while scanning.

•	Make sure the RX580 is placed on a flat, stable surface.

•	Select Unsharp Mask Filter in Epson Scan’s Professional Mode window. See Adjusting the Color and Other Image Settings for instructions.

•	Adjust the Auto Exposure setting in Epson Scan’s Professional Mode window. See Adjusting the Color and Other Image Settings for instructions.

•	Select the Color tab in the Configuration window, then select Color Control and Continuous auto exposure, or click the Recommended Value button to return the Auto Exposure setting to the default. Click the Help button in the Configuration window for details.

•	Increase the Resolution setting. See Selecting the Scan Resolution for instructions.

Colors are patchy or distorted at the edges of your image.

If your document is very thick or warped at the edges, cover the edges with paper to block external light as you scan.

Your scanned image is too dark.

•	Change the Display Gamma setting to match your output device, such as a monitor or printer, in the Epson Scan Configuration window. Click the Help button in the Configuration window for details.

•	Adjust the Auto Exposure setting in Epson Scan’s Professional Mode window. See Adjusting the Color and Other Image Settings for instructions.

•	Select the Color tab in the Configuration window, then select Color Control and Continuous auto exposure, or click the Recommended Value button to return the Auto Exposure setting to the default. Click the Help button in the Configuration window for details.

•	Check the Brightness setting in Epson Scan’s Home or Professional Mode (see Adjusting the Color and Other Image Settings for instructions).

•	Adjust the brightness using the Histogram in Epson Scan’s Professional Mode. See Epson Scan Help for details.

•	Check the brightness and contrast settings of your computer monitor.

An image on the back of your original appears in your scanned image.

If your original is printed on thin paper, images on the back may be visible to the RX580 and appear in your scanned image. Try scanning the original with a piece of black paper placed on the back of it. Also make sure the Document Type and Image Type settings are correct for your original. See Selecting Basic Settings for details.

Ripple patterns appear in your scanned image.

A ripple pattern (called moiré) or cross-hatch pattern may appear in a scanned image of a printed document. It is caused by the halftone screen in your original.

 

Original image with moiré pattern	Descreening Filter applied

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Select the Descreening Filter check box in Epson Scan’s Home or Professional Mode window. In Professional Mode, set the Screen Ruling of the Descreening Filter setting to an appropriate setting for your document and deselect the Unsharp Mask Filter setting. See Adjusting the Color and Other Image Settings for instructions.

•	Select a lower Resolution setting. See Selecting the Scan Resolution for instructions.

Note:
You cannot remove ripple patterns when you are scanning using a resolution higher than 601 dpi.

Characters are not recognized well when converted into editable text (OCR).

•	Make sure the document lies perfectly straight on the document table. Align the vertical and horizontal lines with the scales at the top and side of the document table.

•	In Home Mode, select Black&White as the Image Type setting. In Professional Mode, select None for the B&W Option setting. Then try adjusting the Threshold setting.

•	Check your OCR software manual to see if there are any settings you can adjust in your OCR software.

Scanned colors differ from the original colors.

•	Change the Image Type setting in Epson Scan’s Home or Professional Mode. See Selecting Basic Settings for instructions. Select different combinations of this setting and the others mentioned below.

•	Change the Display Gamma setting to match your output device, such as a monitor or printer, in the Epson Scan Configuration window. Click the Help button in the Configuration window for details.

•	Adjust the Auto Exposure setting in Epson Scan’s Professional Mode. Also try selecting a different Tone Correction setting. See Adjusting the Color and Other Image Settings for instructions.

•	Select the Color tab in the Configuration window, then select Color Control and Continuous auto exposure, or click the Recommended Value button to return the Auto Exposure setting to the default. Click the Help button in the Configuration window for details.

•	Check the color matching and color management capabilities of your computer, display adapter, and software. Some computers can change the palette of colors on your screen. See your software and hardware manuals for details.

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Use the color management system for your computer: ICM for Windows or ColorSync for Macintosh. With Windows, add a color profile that matches your monitor to improve on-screen color matching. (Exact color matching is very difficult. Check your software and monitor documentation for information on color matching and calibration.)

•	Printed colors can never exactly match the colors on your monitor because printers and monitors use different color systems: monitors use RGB (red, green, and blue) and printers typically use CMYK (cyan, magenta, yellow, and black).

You have trouble adjusting the scan area in the Thumbnail preview.

•	Create a marquee or adjust the existing marquee to select the area you want to scan. See Adjusting the Scan Area (Marquee) for instructions.

•	In the Configuration window, adjust the thumbnail cropping area using the Thumbnail Cropping Area slide. Click the Help button in the Configuration window for details.

•	Switch to the Normal preview type (if available) and preview your image again. See Previewing and Adjusting the Scan Area for instructions.

Paper or CD/DVD Tray Feeding Problems

Paper doesn’t eject fully or is wrinkled.

•	If the paper doesn’t eject fully, press the Stop/Clear Settings button to eject the paper, then lift up the scanner unit and remove the paper. Also, you may need to select the correct paper size in your application or printer settings.

•	If it’s wrinkled when it ejects, the paper may be damp or too thin. See the Paper specifications.

Note:
Store any unused paper in its original packaging in a dry area.

Paper doesn’t feed correctly or jams in the RX580.

•	Make sure the paper support extension is pulled up.

•	If paper doesn’t feed, remove it from the sheet feeder. Reload it against the right edge, behind the tab, then slide the left edge guide against the paper, but not too tightly.

•	If multiple pages feed at once, remove the paper from the sheet feeder, fan the edges to separate the sheets, then reload it.

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If paper jams and an error message appears on the LCD screen, press the Start button to eject the jammed paper. If the error doesn’t clear, turn the RX580 off and lift up the scanner unit, then remove all the paper inside, including any torn pieces. Then close the scanner unit, turn the RX580 on, reload the paper, and press the Start button to resume printing.

•	Heavily saturated prints may curl, causing a paper jam when printing on both sides of the paper.

If your paper loads incorrectly or jams frequently:

•	Use new, smooth, high-quality paper, loaded printable side up. Make sure the paper is not curled, creased, wrinkled, too thin, or too old.

•	Fan the edges of the stack of paper to separate the sheets.

•	Don’t load paper above the arrow mark inside the left edge guide.

•	If you’re using special paper, make sure you’ve followed any loading instructions that came with the paper. Also, make sure the number of sheets in the paper stack does not exceed the limit specified for the paper. For more information, see Special Papers.

•	If you’re printing on both sides of the paper, try loading fewer sheets.

•	Store paper flat to prevent curling.

•	The RX580 won’t operate properly if it’s tilted or at an angle. Place it on a flat, stable surface that extends beyond the RX580’s base in all directions.

The CD/DVD tray is ejected or not fed correctly when a print job is sent.

Reinsert the CD/DVD tray correctly. See Inserting a CD or DVD.

CD/DVD Printing Problems

Images and text are not centered on the CD/DVD.

Adjust the Print position. For more information, see Adjusting the Print Position (Windows) or Adjusting the Print Position (Macintosh).

Ink smears on the CD/DVD or printing is too light.

•	Make sure you’re using ink jet-printable CDs or DVDs.

•	Handle the disc carefully and allow the ink to dry for at least 24 hours before playing the disc or inserting it in a drive.

•	Adjust the print density. For more information, see Adjusting the Print Density (Windows) or Adjusting the Print Density (Macintosh).

•	Adjust the brightness or contrast. See the Epson Print CD on-screen help.

Printed CDs or DVDs are dirty.

Clean the rollers. For more information, see Cleaning the Rollers.

The CD/DVD won’t feed into the RX580.

Make sure you gently insert the CD/DVD tray along the base of the front tray until the arrow marks on the CD/DVD tray and the front tray match each other. Make sure both sides of the CD/DVD tray slide underneath the brackets on the front tray. For more information, see Inserting a CD or DVD.

Miscellaneous Printout Problems

The image is inverted, as if viewed in a mirror.

•	Turn off the mirror setting in your application program.

•	Turn off the Mirror Image setting in your printer settings:

Note:
(If you’re printing on Epson Iron-on Cool Peel Transfer paper, the image should be inverted.)

Windows:

1.	Right-click the icon in the lower right corner of your screen (taskbar) and select Printer Settings.

Note:
If you don’t see the icon, see You don’t see the icon in the lower right corner of your screen (taskbar) in Windows. for instructions on making it appear.

2.	Click the Page Layout tab.

3.	If it’s selected, click Mirror Image to turn the setting off, then click OK.

Macintosh OS X:

1.	Open the File menu in your program and select Print.

2.	Click Copies & Pages and select Print Settings from the pop-up menu.

3.	Click Advanced.

4.	If it’s selected, click Mirror Image to turn the setting off, then click Print.

•	You may need to uninstall your software and then reinstall it. See Uninstalling Your Software.

The RX580 prints blank pages.

•	If you’re using Windows, make sure your RX580 is selected. For Macintosh OS X, make sure your RX580 is selected in both the Page Setup and Print windows.

•	The print head nozzles may need cleaning; For instructions, see Checking the Print Head Nozzles.

•	Make sure the printer software settings are appropriate for the paper size you’re using.

•	If you’re using Windows, activate the Skip Blank Pages setting:

1.	Right-click the icon in the lower right corner of your screen (taskbar) and select Printer Settings.

Note:
If you don’t see the icon, see You don’t see the icon in the lower right corner of your screen (taskbar) in Windows. for instructions on making it appear.

2.	Click the Maintenance tab.

3.	Click the Speed & Progress button, then click Skip Blank Page.

4.	Click OK, then click OK again.

•	The RX580 won’t operate properly if it’s tilted or at an angle. Place it on a flat, stable surface that extends beyond the RX580’s base in all directions.

•	You may need to uninstall your software and then reinstall it. See Uninstalling Your Software.

The margins are incorrect.

•	Make sure the paper you loaded matches the paper size and paper type settings you selected in your printer software. For instructions, see Printing in Windows or Printing with Macintosh OS X.

•	Choose the correct margins for your paper size.

•	If you’re using Mac OS X, make sure you choose your RX580 in both the Page Setup window and the Print windows.

•	Use the Print Preview option in your printer software to check your margins before you print.

•	Make sure the paper is positioned all the way to the right of the sheet feeder. Slide the left edge guide against the paper.

•	You may need to uninstall your software and then reinstall it. See Uninstalling Your Software.

Output is not what you expect when printing borderless photos.

•	Make sure you are printing on papers that support borderless printing. See Choosing Paper for Borderless Photos for details.

•	Use the expansion setting to adjust how the image fits on the page. See Printing Borderless Photos.

•	Don’t choose a custom paper size setting when printing borderless photos.

Too many copies are printing.

Make sure that the Copies option in your RX580 or application software is not set for multiple copies.

You see incorrect characters.

•	Make sure the USB cable is securely connected and meets the system requirements. Then try printing again.

•	If you’re using Windows, make sure your RX580 is selected. For Macintosh OS X, make sure your RX580 is selected in both the Page Setup and Print windows.

•	If you’re using a switch box or USB hub with your RX580, connect the RX580 directly to your computer instead.

•	If you’re using Windows Me or 98SE, you may need to clear stalled print jobs from the Spool Manager. For instructions, see Using Epson Spool Manager in Windows 98SE or Me.

•	You may need to uninstall your software and then reinstall it. See Uninstalling Your Software.

The image size or position is incorrect.

•	Make sure the paper size and layout options are set correctly. See Printing in Windows or Printing with Macintosh OS X for instructions.

•	Your images may not match the width/height proportions of the paper size or layout you’re using, and may be cropped to fit.

Uninstalling Your Software

You may need to uninstall and then reinstall your printer driver, scanner software, and utilities. For example, this might be necessary when you upgrade your operating system. You don’t need to uninstall Epson Print CD, PhotoImpression, or your on-screen User’s Guide.

•

Windows

•	Macintosh OS X

Windows

1.	Turn off the RX580 and disconnect its USB cable from your computer.

2.	Click Start or , and select Programs or All Programs.

3.	Select Epson or Epson Printers, then select Epson Printer Software Uninstall.

With Windows Vista, click Continue, then go to step 4.

4.	In the next window, select EPSON Stylus Photo RX580 Series, and click OK. Then follow the on-screen instructions.

5.	Open the Windows Control Panel and select Uninstall a program under Programs (Windows Vista) or double-click Add or Remove Programs (other Windows versions).

6.	Click EPSON Scan in the list of currently installed programs and click Uninstall/Change (Windows Vista), Change/Remove (Windows XP or 2000), or Add/Remove (Windows 98SE or Me).

With Windows Vista, click Continue, click Next, and continue with step 8.

7.	When the confirmation window appears, click Yes.

8.	Follow the on-screen instructions to uninstall Epson Scan.

In some cases, a message may appear to prompt you to restart the computer. If so, make sure Yes, I want to restart my computer now is selected and click Finish.

9.	Restart your computer, then see the Start Here sheet to reinstall your software.

Macintosh OS X

1.	Quit all running applications.

2.	Insert the RX580 software CD-ROM into your Macintosh.

3.	Open the Epson CD-ROM desktop icon.

4.	Double-click the English folder, then double-click the OSX folder.

Note:
You may have to scroll down to see these folders.

5.	Double-click the Installer icon.

Note: If the Authenticate dialog box appears, enter your password or phrase and click OK.

6.	When the Installer window appears, select Uninstall from the pop-up menu in the upper left and click Uninstall.

7.	Follow the on-screen instructions to uninstall the software.

Note:
If the name of your RX580 remains in the Print Center or Printer Setup Utility, select it from Printer List and click Delete.

8.	When you see the Installer window again, click Quit.

9.	Close the OSX folder and the English folder.

10.	In the Epson folder, double-click the Common folder, then double-click the EPSON Scan folder.

11.	Double-click the EPSON Scan Installer icon.

Note: If the Authenticate dialog box appears, enter your password or phrase and click OK.

12.	When the EPSON Scan Installer window appears, select Uninstall from the pop-up menu in the upper left and click Uninstall.

13.	Follow the on-screen instructions to uninstall the software.

14.	When you see the EPSON Scan Installer window again, click Quit.

15.	Restart your Macintosh, then see the Start Here sheet to reinstall your software.