Solve Problems : Problem-solving Tools

Check the Messages on the Display Screen
Follow the instructions on the display screen to solve most common problems. If you see one of the error messages below, follow the steps here to proceed.
 
Turn the NX300/305 Series off, make sure no paper is jammed inside, and turn it back on. If the error is not resolved, contact Epson for help.
Paper is jammed in the printer. Turn off the printer, open the scanner unit, and remove the paper. See your documentation.
Turn the NX300/305 Series off and then back on. If the error is not resolved, contact Epson for help.
Contact Epson to replace ink pads before the end of their service life. When the ink pads are saturated, the printer stops and Epson support is required to continue printing.
Contact Epson to replace ink pads.