Error After Cartridge Replacement

If you see an error light or error message after you replace an ink cartridge, try this solution:

  1. Make sure the print head is in the ink cartridge replacement position. (The ink cartridge holder should be beneath the cutout in the product case, allowing access to the cartridges.)
    Note: If the print head is not in the correct position, press the stop button to move it to the ink cartridge replacement position.
  2. Remove and reinsert the ink cartridge you replaced, making sure to push it all the way into its slot.
  3. Complete the ink cartridge installation steps.
Related information
Replacing Ink Cartridges