Reference Guide


Problem Solver / Customer Support

Customer Support

EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed below. If you wish to speak directly to a technical support representative, see your Printer Basics book for contact information.

For help using any other software on your system, see the documentation for that software for technical support information.

World Wide Web

From the Internet, you can reach EPSON Support at At this site, you can download drivers and other files, look at product documentation, and receive technical advice through e-mail.

Automated Telephone Services

A variety of automated help services are available 24 hours a day, seven days a week. To use these services, you must have a touch tone telephone and call (800) 922-8911. For the EPSON SoundAdviceSM Express Code for your printer, see your Printer Basics book.

EPSON Accessories

You can purchase ink cartridges, paper, manuals, and accessories from EPSON at (800) 873-7766 or visit our web site at (U.S. sales only). In Canada, please call (800) 463-7766 for dealer referral.


Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION