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Troubleshooting / Contacting Customer Support

For Users in the U.S. and Canada

If you purchased your scanner in the United States or Canada, EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table:

Service	Access
World Wide Web	From the Internet, you can reach EPSON Support at http://support.epson.com. At this site, you can download drivers and other files, look at product documentation, access troubleshooting information and receive technical advice through e-mail.
Automated Telephone Services	A variety of automated help services are available 24 hours a day, seven days a week. To use these services, you must have a touch tone telephone and call (800) 922-8911. Your EPSON SoundAdvice Express Code is: 70385 for the EPSON Perfection 1260 and 1260 Photo 70390 for the EPSON Perfection 1660 Photo 70395 for the EPSON Perfection 2400 Photo Use this code to quickly select your scanner in SoundAdvice.

To speak directly to a technical support representative, dial: (562) 276-4382 (U.S.), or (905) 709-3839 (Canada), 6 am to 6 pm, Pacific Time, Monday through Friday. Toll or long distance charges may apply.

Before you call, please have the following information ready:

Product name

Product serial number (located on the back of the scanner)

Proof of purchase (such as a store receipt) and date of purchase

Computer configuration

Description of the problem

Note:

For help using another manufacturer's software with an EPSON product, see the documentation for that software for technical support information.

You can purchase supplies and accessories from the EPSON Store at (800) 873-7766 or visit our web site at http://www.epsonstore.com (U.S. sales only). In Canada, please call (800) 873-7766 for dealer referral.

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