Contacting Customer Support

Epson provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table:



World Wide Web

From the Internet, you can reach Epson Support at http://support.epson.com. At this site, you can download drivers and other files, look at product documentation, access troubleshooting information, and receive technical advice through e-mail.

Automated Telephone Services

A variety of automated help services are available 24 hours a day, seven days a week. To use these services, you must have a touch tone telephone and call (800) 922-8911. Your Epson SoundAdvice code is 70655. Use this code to quickly select the Epson Perfection 3490 Photo or Perfection 3590 Photo scanner in SoundAdvice.

To speak to a technical support representative, dial:
(562) 276-4382 (U.S.), or (905) 709-3839 (Canada), 6 am to 6 pm, Pacific Time, Monday through Friday. Toll or long distance charges may apply.

Before you call, please have the following information ready:

  • Product name

  • Product serial number

  • Proof of purchase and date of purchase

  • Computer configuration

  • Description of the problem

You can purchase genuine Epson ink and paper from an authorized Epson reseller. To find the nearest reseller, please call 800-GO-EPSON (800-463-7766). To purchase online, visit http://www.epsonstore.com (U.S. sales only). In Canada, please call 800-463-7766 for reseller referral.