Reference Guide



Contacting Customer Support

If your EPSON product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

Customer support will be able to help you much more quickly if you give them the following information:

Where To Get Help

EPSON provides technical support and information on the installation, configuration, and operation of professional graphics arts products through the EPSON Preferred Protection Plan. Dial (888) 377-6611, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific Time, Saturday. (Support hours and days subject to change without notice.)

Before you call, make sure you have your Unit ID number, which is included with the EPSON Preferred Protection Plan information that came with your printer. You'll also need your printer serial number and proof of purchase. If you experience difficulty with the toll-free line or your Unit ID number, call (562) 276-1305.

EPSON also provides technical assistance 24 hours a day through the World Wide Web. You can reach EPSON Support at At this site, you can download drivers and other files, look at product documentation, access troubleshooting information, and receive technical advice through e-mail.

You can purchase ink cartridges, paper, and accessories from EPSON at (800) 873-7766, or visit the EPSON Store at (U.S. sales only). In Canada, please call (800) 873-7766 for dealer referral.


Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION