You may need to run a printer check to see if a problem comes from the printer itself or some other source.
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1.
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Make sure any memory cards are removed (Removing a Memory Card), then disconnect the printer cable from the printer.
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2.
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Make sure that letter- or A4-size paper is loaded in the sheet feeder, the CD/DVD tray is not inserted in the printer, and the CD/DVD guide is up.
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3.
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Press the Setup button.
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4.
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Press
 to choose Nozzle Check. Press the  button, then press OK. The printer prints the nozzle check pattern. |
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5.
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Compare the quality of the printed check page with the sample shown below. If there are no print quality problems, such as gaps or missing segments in the test lines, the printer itself is fine. The problem probably lies with the printer driver settings, the application settings, the interface cable (be sure to use a shielded cable), or the computer itself.
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If the check page does not print satisfactorily, as shown below, or if it doesn’t print at all, there is a problem with the printer. For example, if any segment of the printed lines is missing, this could mean a clogged ink nozzle.
