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Troubleshooting / Scanning Problems

Scanner Operation Problems

The fluorescent lamp does not turn on
This product does not scan
Pressing the buttons on the control panel does not start scanning
Pressing the buttons on the control panel in a Mac OS X environment starts Classic mode
You cannot scan multiple images

Problems you may have while using this product often involve the operation of your software and computer. Operation problems usually occur because of:

Also see the documentation that came with your computer and this product for possible solutions.

The fluorescent lamp does not turn on

Try one or more of these solutions:


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This product does not scan

Try one or more of these solutions:


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Pressing the buttons on the control panel does not start scanning

Try one or more of these solutions:


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Pressing the buttons on the control panel in a Mac OS X environment starts Classic mode

Try one or more of these solutions:


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You cannot scan multiple images

Try one or more of these solutions:


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Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION