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Troubleshooting / Scanning Problems

Film Scanning Problems

You cannot scan film
You cannot scan the film from Full Auto Mode or the Thumbnail Preview
The colors of negative film preview images look strange
Newton ring appears in the scanned image

You cannot scan film or slides

Try one or more of these solutions:

Using the Film Holder


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You cannot scan the film from Full Auto Mode or the Thumbnail Preview

If EPSON Scan is unable to detect the images, or images are trimmed or grouped in an undesirable way as descibed in the examples that follow, see the solutions below.

Try one or more of these solutions:

Using the Film Holder


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The colors of negative film preview images look strange

Try one or more of these solutions in the EPSON Scan Settings:


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Newton ring appears in the scanned image

A newton ring is a ring-shaped stripes pattern that appears on the scanned image when you scan film or slides. It may if the film is curled.

Set the film with the shiny side facing up (the image will be backwards) and preview using the Thumbnail Preview; then reverse the previewed image by using the Mirroring button.


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Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION