Reference Guide
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Troubleshooting / Scanning Problems
Film Scanning Problems
You cannot scan film
You cannot scan the film from Full Auto Mode or the Thumbnail Preview
The colors of negative film preview images look strange
Newton ring appears in the scanned image
You cannot scan film or slides
Try one or more of these solutions:
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Make sure the scanner cable is connected.
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Make sure Document Type is set to the appropriate setting for your film type in Home Mode or Professional Mode.
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Make sure the reflective document mat is removed when you scan film or slides.
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Make sure the film or slides are set correctly in the film holder, and that the film holder is properly positioned on the document table. For details, see below.
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You cannot scan the film from Full Auto Mode or the Thumbnail Preview
If EPSON Scan is unable to detect the images, or images are trimmed or grouped in an undesirable way as descibed in the examples that follow, see the solutions below.
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Images with a dark background are trimmed irregularly.
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Images with a very bright background are trimmed irregularly.
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Color negative film with an extremely light or dark background cannot be trimmed regularly.
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A small area around the edges of each image is trimmed.
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When scanning film with both panorama and regular size images, panorama images are trimmed irregularly.
Try one or more of these solutions:
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Make sure the film or slides are set correctly in the film holder, and that the film holder is properly positioned on the document table. For details, see below.
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Switch to Home Mode or Professional Mode and preview with the Normal Preview. In the Preview window, create marquees on the areas you want to scan.
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The colors of negative film preview images look strange
Try one or more of these solutions in the EPSON Scan Settings:
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Make sure Document Type is set to the appropriate setting for your film type.
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When previewing images with the Normal Preview, a dark area around the film, such as the frame of the film holder, is perceived as white, which alters the exposure of the scanning area and causes scans to appear darker. See the correct color by clicking and dragging the mouse pointer over an area, and then clicking the Zoom Preview button.
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Preview images with the Thumbnail Preview.
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Newton ring appears in the scanned image
A newton ring is a ring-shaped stripes pattern that appears on the scanned image when you scan film or slides. It may if the film is curled.
Set the film with the shiny side facing up (the image will be backwards) and preview using the Thumbnail Preview; then reverse the previewed image by using the Mirroring button.
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Version 1.00E, Copyright © 2001, SEIKO EPSON CORPORATION |