Reference Guide

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Problem Solver

Diagnosing the Problem

Error Messages
Status Monitor 3
Running a printer operation check

Troubleshooting is best handled in two easy steps: first diagnose the problem, then apply solutions until the problem is fixed. You can find the information that you need to diagnose most common problems directly from the control panel message and from the Status Monitor utility.

Error Messages

You can identify many common problems by looking at the Error light and LCD panel on the control panel. If the Stylus Scan stops working and the Error light is on or flashing, use the following table to help diagnose and solve the problem.

Error light	Error message Problem and Solution
On	Printer Error
	An unknown printer error has occurred.	Turn off the Stylus Scan and contact your dealer.
On	Call Service
	The used ink tank is full.	Turn off the Stylus Scan and contact your dealer.
On	Scanner Error
	One of the following scanner errors has occurred: The transportation lock has not been released, the fluorescent lamp needs to be replaced, or the EPSON Stylus Scan is broken.	Make sure that the transportation lock is in the unlocked position; then turn the Stylus can off and back on. If the Stylus Scan still does not operate properly, or if this error occurs repeatedly, consult your dealer.
On	ADF Jam
	No paper is loaded, or paper has jammed in the Automatic Document Feeder.	Load paper in the Automatic Document Feeder, or turn off and remove the jammed paper from the Automatic Document Feeder.
Flashing	ADF Cover Open
	The cover of the optional Automatic Document Feeder is open, or the paper feed unit is slightly open.	Make sure that the cover of optional Automatic Document Feeder is closed and/or push the paper feed unit down until it clicks into place.
Flashing	Printer Jam
	Paper is jammed in the Stylus Scan.	Press the load/eject button. The Stylus Scan should eject the jammed paper and resume printing. If the jammed paper does not clear, refer to The paper jams for more instructions.
Flashing	Printer Paper Out
	No paper loaded in the sheet feeder.	Load paper into the sheet feeder. Then press the load/eject button. The Stylus Scan will resume printing or copying.
Flashing	Black Ink Out
	The black ink cartridge is empty.	Replace the black ink cartridge with a new one. See Replacing Empty Ink Cartridges for details.
Flashing	Color Ink Out
	The color ink cartridge is empty.	Replace the color ink cartridge with a new one. See Replacing Empty Ink Cartridges for details.
Off (Operate light flashing)	Maint. Cover Open
	The maintenance cover is open.	The Stylus Scan will not operate unless the maintenance cover is closed. Close the cover.
Off	Black Ink Low
	The black ink cartridge is nearly empty.	Prepare a new black ink cartridge.
Off	Color Ink Low
	The color ink cartridge is nearly empty.	Prepare a new color ink cartridge.

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Status Monitor 3

You can also check the Stylus Scan's current status using the Status Monitor 3 utility. This utility's printer window provides status messages and a graphic display showing the current state of the Stylus Scan. The graphic display can depict several error conditions.

If an ink cartridge is empty, click the How To button in the Stylus Scan's Status window. Status Monitor will lead you step-by-step through the cartridge replacement procedure.

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Running a printer operation check

Performing a printing check can help you determine whether the problem is located in the Stylus Scan or the computer.

To print an operation check page, follow these steps.

Make sure both the Stylus Scan and computer are turned off.

Disconnect the cable from the Stylus Scan's interface connector.

If the Stylus Scan is connected to the parallel interface (Windows systems only): Unlock the wire clips on both sides of the interface connector, and remove the ground connector, if necessary. Then disconnect the cable from the Stylus Scan's interface connector.

Make sure that A4 or Letter size paper is loaded in the sheet feeder.

Hold down the load/eject button and press the power button to turn on the Stylus Scan. Then release both buttons.

The Stylus Scan prints an operation check page that includes the Stylus Scan's ROM version number, the ink counter code, and a nozzle check pattern.

Compare the quality of the printed check page with the sample shown below. If there are no print quality problems, such as gaps or missing segments in the test lines, the Stylus Scan itself is functioning properly and your problem may lie in the software settings, application settings, the computer, or the interface cable. Be sure to use a shielded cable.

If the check pattern does not look like that shown below, there is a problem with the Stylus Scan. If any segment of the printed lines is missing, it could indicate a clogged ink nozzle or a misaligned print head.

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