User's Guide

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Troubleshooting

Macintosh Users

General printing problems
Print quality problems
Memory problems
Using with Adobe Illustrator
Using with Adobe PageMaker
Using with Adobe Photoshop
Using with QuarkXpress
Problems using under Mac OS X

This chapter lists possible solutions for common problems. Please refer to the troubleshooting hints before calling technical support.

When calling for technical assistance, be ready to identify your system and its configuration, the serial number of your copy of EPSON Stylus RIP Professional 2.0, and a description of the problems you are encountering.

This section includes the most common problems Stylus RIP Professional users may encounter. These problems may include several possible solutions.

General printing problems

Pages with extraneous code are output

If clicking Cancel Job has no effect, turn off your printer to avoid wasting paper.

Force quit the Stylus RIP Professional application. Hold down the option and command keys and then press the ESC key to force quit. You must then reboot your Macintosh to reestablish communication with the printer.

Job in the pre-print queue are not printed

Make sure the printer is ready and the Pause light is off.

Make sure the printer is connected properly to the Macintosh.

Cannot open or find the printer

Make sure the printer is powered on.

If you are using EPSON's optional Ethernet interface card, make sure you named the printer correctly in the Printer Setup dialog box.

Font not found problems

Are you allowing Font Substitution in your page setups? If so, turn Font Substitution off.

Make sure you have PostScript-compatible printer fonts rather than just screen fonts. If you do not have PostScript-compatible printer fonts loaded in your system, you cannot print them.

If you have renamed or moved the Stylus RIP Professional folder after the original installation, you need to reinstall the Stylus RIP Professional on the hard drive.

If the problem still persists, delete the tmp folder and the Stylus RIP Professional Preferences in the Stylus RIP Professional folder (Mac OS 8.6/9.x). A new preference file is automatically created when you restart Stylus RIP Professional.

Printing is not possible in a standalone environment (Mac OS 8.6/9.x)

Background Printing is turned off (no spool file). Turn on Background Printing in the Chooser. This setting is necessary in order to transmit data normally between the Stylus RIP Professional and the application when the application must output to the printer in a standalone environment. When using Stylus RIP Professional, we recommend turning on Background Printing for all formats. This will improve print speed.

The client times out while sending a job to Stylus RIP Professional

Did you switch to another application on the PS Server? If you did, the other application may not give Stylus RIP Professional enough time to maintain its connection with the client. Switch back to Stylus RIP Professional and try printing again.

Is Stylus RIP Professional running on a slower Macintosh computer, and are there several clients trying to print to Stylus RIP Professional simultaneously? Your server may not be fast enough to support a large number of simultaneous transfers. Wait for some of the clients to complete sending their jobs to Stylus RIP Professional, and then try again.

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Print quality problems

Images are clipped

Verify the printable area of your EPSON Stylus printer and the type of paper you are using in the printer manual. You may need to increase your margins or decrease the size of your image.

Make sure you selected the proper PPD in the Chooser (for Mac OS 8.6/9.x), Print Center (for Mac OS X 10.2 or below) or Printer Setup Utility (for Mac OS X 10.3) setup.

Jobs are printed in black-and-white or one or more colors are missing

Make sure you specified color output in your application's Print dialog box. If you selected black ink only, color images will print in grayscale (varying shades of gray) instead of color.

Check the color ink cartridge to see if it is empty or if the print head is dirty. See your printer documentation for details on how to do this.

Make sure you selected the correct PPD.

A line is printed at the bottom of the page

Depending on the printer, it is possible to print to within 3 mm of the bottom of the sheet, but the range where printing results are guaranteed is to within 14 mm of the bottom of the sheet. For that reason, if you are printing closer than 14 mm from the bottom of the sheet, irregular color or other problems might occur.

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Memory problems

An Out of Memory, Memory Low, or VM error message appears

Install additional memory or enhance Stylus RIP Professional's performance, especially on complex jobs, by using available memory more efficiently as described below.

Turn on Virtual Memory (Mac OS 8.6/9.x). From the Apple menu, select Control Panel, double-click the Memory control panel, and then click the On button in the Virtual Memory panel.

Allocate more memory to Stylus RIP Professional.
If you are running Mac OS 8.6/9.x, quit Stylus RIP Professional, then select the Stylus RIP Professional icon on the desktop. From the File menu, select Get Info. Increase the number in the Preferred size box relative to the amount of available memory you have. Keep in mind that the system software requires available memory in addition to the memory needed to launch other applications you may want to have active while Stylus RIP Professional is running.
If you are running Mac OS X, increase the amount of memory to dedicate to the PS Server in the Preferences window of the PS Server.

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Using with Adobe Illustrator

Cannot print clearly with Adobe Illustrator

PostScript Color Matching or ColorSync Color Matching has been specified. Open the Print Option dialog box on the Print dialog box when printing with the use of this product's offset printing simulation function, and set Color to Color/Gray Scale. Or, ensure that the color matching system for the printer that is to perform the simulation is correctly selected with the Press Simulation.

Gradation is lost when printing with Adobe Illustrator 5.5 or later

This phenomenon is caused by limitations in Illustrator's specifications.
Check (add an "X") to the Compatible Gradient Printing in the Illustrator File Document Setup box.

Colors do not match during offset printing although CMYK simulation is used

The Illustrator color management function is in use. Open the Print Option dialog box on the Print dialog box when the color management function is used with application software and set CMYK Simulation to Off. Or, set the Color field to Color/Gray Scale.

The colors of the printed product seem to differ because of different styles of lighting. The printing simulation function presumes that printed products will be viewed under lighting with a correlated color temperature of 5,000 K°. It is, therefore, recommended that the printout be viewed under standard lighting equivalent to 5,000 K°.

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Using with Adobe PageMaker

Cannot print clearly with Adobe PageMaker

PostScript Color Matching or ColorSync Color Matching has been specified. Open the Print Option dialog box on the Print dialog box when printing with this product's offset Press simulation function, and set Color to Color/Gray Scale. Or, ensure that the color matching system for the printer that is to perform the simulation is correctly selected with the Press Simulation.

Cannot print with Adobe PageMaker in a standalone environment (Mac OS 8.6/9.x)

Background Printing is set to Off. Ensure that Background Printing is always set to On when selecting the PS Server in the Chooser. This setting is required to ensure normal communication between Stylus RIP Professional and PageMaker when printing from PageMaker in a standalone environment. It is recommended that Background Printing be always set to On.

Colors do not match during offset printing although CMYK simulation is used

The PageMaker color management function is in use. Open the Print Option dialog box on the Print dialog box when the color management function is used with application software and set CMYK Simulation to Off. Or, set the Color field to Color/Gray Scale.

The colors of the printed product seem to differ because of different styles of lighting. The printing simulation function presumes that printed products will be viewed under lighting with a correlated color temperature of 5,000 K°. It is, therefore, recommended that the printout be viewed under standard lighting equivalent to 5,000 K°.

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Using with Adobe Photoshop

Cannot print clearly with Adobe Photoshop

PostScript Color Matching or ColorSync Color Matching has been specified. Open the Print Option dialog box on the Print dialog box when printing with this product's Press Simulation function, and set Color to Color/Gray Scale. Or, ensure that the color matching system for the printer that is to perform the simulation is correctly selected with the Press Simulation.

Colors do not match during offset printing although CMYK simulation is used

The Photoshop color management function is in use. Open the Print Option dialog box on the Print dialog box when the color management function is used with application software and set CMYK Simulation to Off. Or, set the Color field to Color/Gray Scale.

The colors of the printed product seem to differ because of different styles of lighting. The printing simulation function presumes that printed products will be viewed under lighting with a correlated color temperature of 5,000 K°. It is, therefore, recommended that the printout be viewed under standard lighting equivalent to 5,000 K°.

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Using with QuarkXpress

Cannot print clearly with QuarkXPress

PostScript Color Matching or ColorSync Color Matching has been specified. Open the Print Option dialog box on the Print dialog box when printing with this product's offset printing simulation function, and set Color to Color/Gray Scale. Or, ensure that the color matching system for the printer that is to perform the simulation is correctly selected with the Press Simulation.

Cannot print with QuarkXPress 3.11/3.3 (Mac OS 8.6/9.x)

Background Printing is set to Off. Ensure that Background Printing is always set to On in the Chooser. There are cases where printing is not possible if Background Printing is set to Off.

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Problems using under Mac OS X

Cannot start Stylus RIP Professional

The necessary files have been moved to another location or deleted. Uninstall the Stylus RIP Professional using the EPSON PS Server Uninstaller, and then reinstall the application.

Stylus RIP Professional does not function properly

The user who is logged on is not allowed to act as an administrator. Give the user permission to administer the computer by using the Accounts setting under System Preferences.

AppleTalk does not function properly

AppleTalk is not being used. Open System Preferences, click Network, and then click the AppleTalk tab. Select the Make AppleTalk Active check box, and then click Apply Now.

Cannot perform folder printing properly from a Windows Network

The watch time is not sufficient. Select Preferences under the EPSON PS Server menu, and then click Folder tab in the window that appears. Specify a larger number for Watch Time, and then click OK.

The Default Print Settings window does not appear

Uninstall the Stylus RIP Professional using the EPSON PS Server Uninstaller, and then reinstall the application.

The printer does not appear in the Print Center or Printer Setup Utility if a Rendezvous connection is selected in a standalone environment

Select Rendezvous Printer in the Print dialog box.

The file name of the currently printed data is shown with extraneous code

Change the language setting on the client computer so that it is the same as that on the server computer.

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