User's Guide

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Glossary

Troubleshooting

Windows Users

Problems using Stylus RIP Professional
General printing problems
Print quality problems
Using with Adobe PageMaker 6.0 or 6.53

This chapter lists possible solutions for common problems. Please refer to the troubleshooting hints before calling technical support.

When calling for technical assistance, be ready to identify your system and its configuration, the serial number of your copy of EPSON Stylus RIP Professional 2.0, and a description of the problems you are encountering.

This section includes the most common problems Stylus RIP Professional users may encounter. These problems may include several possible solutions.

Problems using Stylus RIP Professional

Cannot select a printer when starting Stylus RIP Professional

Check whether or not the EPSON Standard Windows Driver that shipped with the printer attached is already installed. If the EPSON Standard Windows Driver is already installed, check whether or not you can print using that printer driver.

Stylus RIP Professional does not run from Navigator or other special desktops

Stylus RIP Professional runs from Windows and may not run from special desktops like Navigator. If you are using a special desktop, click the Windows icon, and then click the Stylus RIP Professional icon.


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General printing problems

Stylus RIP Professional takes a long time to start printing

Change to a faster CPU or add more RAM. Complex jobs that use a large number of fonts will process faster on a faster CPU or with more RAM. We recommend that you change to a faster CPU first, then add more RAM, if necessary.

Simple text files do not print

Simple text files are designed to be placed into other documents. They cannot be processed directly by Stylus RIP Professional. Place these files on a page created in another application and then print from that application.

Problems printing in the ECP mode

If a print problem occurs in the ECP mode when using the Stylus RIP Professional, such as incorrect characters or blank pages are output, change from the ECP mode to the Compatible (or Nibble) mode in your computer's BIOS setting. For details on how to change the BIOS setting, see your computer's manual.


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Print quality problems

Getting the best possible print quality

The Stylus RIP Professional is a true Adobe PostScript 3 raster image processor, which means it can utilize color rendering dictionaries when the RIP is driving a color printer. Adobe Photoshop automatically accesses these color rendering dictionaries when directly printing to the printer. Images created in Photoshop can be placed in other applications and still access color rendering dictionaries by saving them as LAB.EPS or calibrated RGB.EPS files. Note that color rendering dictionaries are not accessed by RGB.TIF or CMYK.TIF files when they are placed in other applications and printed.

Color profiles for Windows are included with Stylus RIP Professional. These ICC color files provide support for printer color adjustment from the application, but only for applications which support this feature.

CMYK files are usually developed in a device-independent space, which makes it possible to adjust specific printing parameters for specific printers instead of accepting the default options given in the color rendering dictionary.

To obtain high-quality color images, keep the following points in mind.

The printer prints illegible type or characters

Stylus RIP Professional can only print to a file. In the printer driver, check that Stylus RIP Professional is set to file and not to an LPT port.

The fonts are wrong or jagged

Bitmapped images and clip art look jagged

Bitmapped images and clip art are processed for a set resolution and size. When enlarged, they tend to look jagged. EPS files produce higher-quality images.

White lines appear in the printout

Images and/or type are misplaced on the printout

Colors do not match during offset printing although CMYK simulation is used

The colors of the printed product seem to differ because of different styles of lighting. The printing simulation function presumes that printed products will be viewed under lighting with a correlated color temperature of 5,000K°. It is, therefore, recommended that the printout be viewed under standard lighting equivalent to 5,000K°.


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Using with Adobe PageMaker 6.0 or 6.53

To install the Stylus RIP Professional PPDs for PageMaker 6.0 or 6.53, follow these steps:

Select Start, select Find, and then click Files or Folders.

Note:
  • If your computer is running Windows 2000, click Start, select Search, and then click For Files or Folders.
  • If your computer is running Windows XP, click Start and then select Search.

In the Named box, type in *.ppd and then click Find Now.

Note:
  • If your computer is running Windows 2000, type *.ppd in the Search for files or folders named text box, and then click Search Now.
  • If your computer is running Windows XP, click All files and folders, type *.ppd in the All of part of the file name text box, and then click Search.

Click the appropriate PPD name.

On the Edit menu, select Copy and copy the file to the appropriate PageMaker directory. An example of the location of an appropriate PageMaker directory is C:\PM6\RSRC\USENGLISH\PPD4.


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Version 1.00E, Copyright © 2003, SEIKO EPSON CORPORATION