Solve Problems

Solve Problems
If you have a problem using your product, check these sections for guidance in diagnosing and solving the problem:
Checking for Software Updates
Problem-solving Tools
Problems and Solutions
Re-installing Software
Getting More Help
 
Note:
If the LCD screen only shows the time, your product is in sleep mode to save power. This occurs after 13 minutes elapse without pressing a button. Press any button (except the  On button) to wake it up.

Breakdown or repair of this product may cause loss of network (WorkForce 323/325 Series only) and/or fax data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network and/or fax data and settings.