Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen. You can also see help information and how-to instructions on the screen. Press the  home button, if necessary, press the left or right arrow button, and then select Help.

Note: If the screen is dark, press the screen to wake the printer from sleep mode.
LCD screen message Condition/solution
Paper out or Paper jam If paper is jammed in the product, follow the instructions in this guide to remove the jammed paper from the indicated area.
If paper is out, load more paper in the product.
Printer error. Turn the power off and on again. For details, see your documentation. A serious error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support.
Communication error. Check if a PC is connected. Make sure the computer is connected to your product and your software is installed correctly.
The maintenance box is nearing the end of its service life. Make sure you have a new maintenance box so you can replace it before the end of its service life.
The maintenance box is at the end of its service life. You need to replace it. You must replace the maintenance box to continue printing.
A printer's ink pad is nearing the end of its service life. Please contact Epson Support. The ink pads are near the end of their service life and the message will be displayed until the ink pad is replaced. Contact Epson to replace ink pads before the end of their service life. (To resume printing, press one of the buttons.)
A printer's ink pad is at the end of its service life. Please contact Epson Support. The ink pad is at the end of its service life. Turn off the product and contact Epson for support.
No dial tone detected. Try the Check Fax Connection. Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, turn off the Dial Tone Detection setting.
Combination of IP address and subnet mask is invalid. See your documentation. There is a problem with the network connection to your product.
Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from Epson's support website. If you still need help, contact Epson for support.
Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages. During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced by any Epson authorized service provider. The waste ink pads are not a user-serviceable part.
Related tasks
Checking for Software Updates
Related information
Replacing Ink Cartridges and Maintenance Boxes
Loading Paper