Problems Printing From a Computer

Nothing Prints, Even Though the On Light Is On

Printing Noise Occurs, Even Though Nothing Prints

Noise Occurs When the Product Sits for a While

No Printer Icon Appears in Windows Taskbar

Slow Printing

Nothing Prints, Even Though the On Light Is On

•	Make sure your product is turned on.

•	If the product is connected with a USB cable, make sure the cable is connected securely at both ends and meets the requirements.

•	If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print, connect your product directly to your computer instead of the hub.

•	Run a product check. If the test page prints, make sure your software is installed correctly.

•	Printing stops when an ink cartridge is expended. If a color cartridge is expended, you may be able to continue printing temporarily with black ink. If a black cartridge is expended, you must replace it to continue printing.

•	In Windows, clear any stalled print jobs from the Windows Spooler:

•	Windows 7: Click , select Devices and Printers. Right-click your product name, select See what’s printing, right-click the stalled print job, click Cancel, and click Yes.

•	Windows Vista: Click , select Control Panel, and click Printer under Hardware and Sound. Right-click your product name, select Open, right-click the stalled print job, click Cancel, and click Yes.

•	Windows XP: Click Start and select Printers and Faxes. (Or open the Control Panel, select Printers and Other Hardware if necessary, and Printers and Faxes.) Right-click your product name, select Open, right-click the stalled job, click Cancel, and click Yes.

Printing Noise Occurs, Even Though Nothing Prints

•	Check to see if the print head nozzles are clogged. Then clean the print head, if necessary.

•	Your product won’t operate properly if it’s tilted or at an angle. Place it on a flat, stable surface that extends beyond the base in all directions.

Noise Occurs When the Product Sits for a While

Your product is performing routine maintenance.

No Printer Icon Appears in Windows Taskbar

Try restarting your computer. If you still don’t see the  product icon, follow these steps:

1.	Do one of the following:

Windows 7:
Click and select Devices and Printers.

Windows Vista:
Click , select Control Panel, and click Printer under Hardware and Sound.

Windows XP:
Click Start, select Control Panel, then select Printers and Faxes (or Printers and Other Hardware and then Printers and Faxes).

2.	Right-click your product name and select Printing Preferences.

3.	Click the Maintenance tab.

4.	Click the Speed & Progress button, then click the Monitoring Preferences button.

5.	Click the Shortcut Icon box. Then click OK to close the open program windows.

Slow Printing

Make sure your system meets the requirements. If you’re printing a high-resolution image, you need more than the minimum requirements listed. You may also need to:

•	Clear space on your hard drive or run a defragmentation utility.

•	Close any programs that you’re not using when you print.

•	Increase your system’s memory.

•	If your product is connected directly to your computer with a USB cable, use a high-speed USB 2.0 port.

•	If your product is connected to a USB hub, connect it directly to your computer instead.

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If you installed the printer on a wireless network, use a computer and router or wireless access point with 802.11g or 802.11n. Try moving the printer and your wireless router or access point closer together. Also avoid placing the printer next to a microwave oven, 2.4 GHz cordless phone, or large metal object (such as a filing cabinet).

•	If printing becomes closer after printing continuously for a long time, the product may have automatically slowed down to protect the print mechanism from overheating or becoming damaged. Let the product rest with the power on for 30 minutes, then try printing again.

For the fastest printing, try these tips:

•	Choose Black/Grayscale or Grayscale in your printer settings if your document doesn’t include color.

•	For Windows, choose Draft for the Quality Option.

•	For Mac OS X, choose Fast Economy for the Print Quality.