Paper Problems

Paper Does Not Feed Correctly

Paper Does Not Eject or Ejects Wrinkled

Paper Jams in the Printer

Paper Jams in the Automatic Document Feeder

Paper Does Not Feed Correctly

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If paper doesn’t feed, remove it from the sheet feeder. Fan it, then stack and align the edges. Reload it against the right side, behind the tab, then squeeze the left edge guide and slide it against the paper. Make sure the paper is not above the arrow mark inside the left edge guide. Make sure the paper support extensions are fully extended.

•	If multiple pages feed at once, remove the paper from the sheet feeder, fan the edges to separate the sheets, then reload it.

•	Load only up to the recommended number of sheets. If you’re printing on both sides of the paper, try loading fewer sheets.

•	Use new, smooth, high-quality paper, that is not curled, creased, old, or too thin. Make sure to load it printable side up.

•	Do not load paper with holes punched in it for insertion in a binder.

Paper Does Not Eject or Ejects Wrinkled

•	If the paper doesn’t eject fully, you may have set the wrong paper size. Press the  Color button, then open the scanner unit and remove the paper. Select the correct paper size when you reprint.

•	If it’s wrinkled when it ejects, the paper may be damp or too thin. Load new paper.

Paper Jams in the Printer

If paper jams, follow these steps:

1.	Cancel the print job from your computer, if necessary.

2.	Gently pull out any jammed paper from the output tray or sheet feeder.

3.	If paper is stuck inside, turn off the product.

4.	Lift the scanner unit, remove the jammed paper and torn pieces, lower the scanner unit, and turn the product back on.

5.	Carefully follow all paper loading instructions when you load new paper.

Paper Jams in the Automatic Document Feeder

If you’re loading legal-size paper, insert only 10 sheets at a time to prevent paper feeding problems.

If the LCD screen indicates that a paper jam has occurred, press OK and follow the instructions below:

1.	Open the ADF cover and remove any jammed paper.

Caution:
Open the ADF cover before removing paper, or you could damage the mechanism.

2.	Lift the document cover, remove any jammed paper, then lower the document cover.

3.	Close the ADF cover and reload the paper. Make sure the corners of the paper are not bent, folded, or curled up.

4.	The message on the LCD screen asks if paper has been removed. Press 1 to clear the message.