Solve Problems : Problems and Solutions

Paper Problems
Paper Does Not Feed Correctly
Paper Does Not Eject or Ejects Wrinkled
Paper Jams in the Printer
Paper Jams in the Automatic Document Feeder
Paper Does Not Feed Correctly
If paper doesn’t feed, remove it from the sheet feeder. Fan it, then stack and align the edges. Reload it against the right side, behind the tab, then squeeze the left edge guide and slide it against the paper. Make sure the paper is not above the arrow mark inside the left edge guide. Make sure the paper support extensions are fully extended.
Load only up to the recommended number of sheets. If you’re printing on both sides of the paper, try loading fewer sheets.
Paper Does Not Eject or Ejects Wrinkled
If the paper doesn’t eject fully, you may have set the wrong paper size. Press the  Color button, then open the scanner unit and remove the paper. Select the correct paper size when you reprint.
Paper Jams in the Printer
If paper jams, follow these steps:
1.
2.
3.
4.
5.
Paper Jams in the Automatic Document Feeder
If you’re loading legal-size paper, insert only 10 sheets at a time to prevent paper feeding problems.
If the LCD screen indicates that a paper jam has occurred, press OK and follow the instructions below:
1.
Caution:
Open the ADF cover before removing paper, or you could damage the mechanism.
2.
3.
4.