Solve Problems

Solve Problems
If you have a problem using your WorkForce 500 Series, check these sections for guidance in diagnosing and solving the problem:
Checking for Software Updates
Problem-solving Tools
Problems and Solutions
Re-installing Software
Getting More Help
If the Copy, Memory Card, and Photo lights flash sequentially and the display screen goes dark, your WorkForce 500 Series is in sleep mode to save power. This occurs after 13 minutes elapse without pressing a button. Press any button (except the  On button) to wake it up.