Network Problems

The product cannot find or connect to the wireless router or access point

EpsonNet Setup was unable to find my product on the network

Network setup was unsuccessful

The product does not appear in the Add Printer window (Mac OS X)

Cannot print over the network

Cannot find the scanner or start Epson Scan

Printing is slow or the print is cut off

Print a Network Status Sheet

The product cannot find or connect to the wireless router or access point

•	Try connecting to the wireless router or access point with your computer or another device to confirm that it is working correctly.

•	Make sure that the product is within range of your router or access point.

•	Avoid placing the product near a microwave oven, 2.4 GHz cordless phone, or large metal object such as a filing cabinet.

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Make sure there aren’t any access restrictions (such as MAC address filtering) set on the wireless router or access point. If access restrictions are set, register the product’s MAC address on the router or access point. Print a Network Status Sheet to obtain the MAC address. Then see your router or access point’s documentation for instructions.

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If your wireless router or access point doesn’t broadcast its network name (SSID), see the Quick Guide for instructions on manually entering your wireless network name. If your wireless router or access point has wireless security enabled, you will also need to know what kind of security it is using.

•	If the product doesn’t connect to your wireless network, the WEP key or WPA passphrase may have been entered incorrectly.

EpsonNet Setup was unable to find my product on the network

Verify that the product is turned on and connected to your network. If your connection is wireless, the WiFi light should be on. See your Quick Guide for details.

Network setup was unsuccessful

Make sure that the product is turned on and connected to your network. If your connection is wireless, the WiFi light should be on. See your Quick Guide for details. Then remove and reinsert the CD to reinstall the product software.

The product does not appear in the Add Printer window (Mac OS X)

Make sure the printer driver was installed correctly and that your computer’s TCP/IP settings are configured correctly.

Cannot print over the network

•	Make sure you set up your software properly for network printing. See the printed Quick Guide for instructions.

•	Print a Network Status Sheet and verify that the network settings are correct.

If the Network Status is Disconnected, check your Ethernet cable connections and try turning the product off and back on again.

•	When using TCP/IP, make sure the product’s IP address is set correctly for your network. If your network does not assign IP addresses using DHCP, you need to set the IP address manually.

•	Make sure that the product is turned on, and that your router, access point, switch, or hub link LED for the port the product is connected to is on or flashing. If the link LED is off, try the following:

•	Make sure the Ethernet cable is securely connected to both the product and your router, access point, switch, or hub.

•	Try connecting to another port on your router, access point, switch, or hub.

•	Try connecting the product to another router, access point, switch or hub.

•	Try connecting the product to your router, access point, switch, or hub with another Ethernet cable.

•	Try printing from another computer on the network to see if the problem persists.

Cannot find the scanner or start Epson Scan

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If network communication was interrupted while starting Epson Scan, exit Epson Scan, and restart it after a few seconds. If Epson Scan cannot restart, turn the product off and back on, and then try restarting Epson Scan. Check the Timeout Setting in EPSON Scan Settings. For details, see the Epson Scan Help.

•	If you are scanning a large document at high resolution, a communication error may occur. If the scan did not complete, lower the resolution.

•	Epson Scan is not available on Mac OS X 10.6. See Scanning With Mac OS X 10.6.

Printing is slow or the print is cut off

Print a Network Status Sheet and check the signal strength. If it’s poor, try moving the product closer to your wireless router or access point. Avoid placing the product next to a microwave oven, 2.4 GHz cordless phone, or large metal objects such as a filing cabinet.

Print a Network Status Sheet

1.	Press the  Menu button.

2.	Press  or  to select Network Settings, then press OK.

3.	Press  or  to select Print Network Status Sheet.

4.	Press the  Color button to print a network status sheet.

5.	Press the  Menu button to exit.