Paper Problems

Paper Does Not Feed Correctly

Paper Does Not Eject or Ejects Wrinkled

Paper Jams in the Printer

Paper Jams in the Automatic Document Feeder

Paper Does Not Feed Correctly

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If paper doesn’t feed, remove it from the sheet feeder. Fan it, then stack and align the edges. Reload it against the right side, behind the tab, then squeeze the left edge guide and slide it against the paper. Make sure the paper is not above the arrow mark inside the left edge guide. Make sure the paper support extensions are fully extended.

•	If multiple pages feed at once, remove the paper from the sheet feeder, fan the edges to separate the sheets, then reload it.

•	Load only up to the recommended number of sheets. If you’re printing on both sides of the paper, try loading fewer sheets.

•	Use new, smooth, high-quality paper, that is not curled, creased, old, or too thin. Make sure to load it printable side up.

•	Do not load paper with holes punched in it for insertion in a binder.

Paper Does Not Eject or Ejects Wrinkled

•	If the paper doesn’t eject fully, you may have set the wrong paper size. Press the  Color button, then open the scanner and remove the paper. Select the correct paper size when you reprint.

•	If it’s wrinkled when it ejects, the paper may be damp or too thin. Load new paper.

Paper Jams in the Printer

If paper jams, follow these steps:

1.	Gently pull out any jammed paper from the output tray or sheet feeder.

2.	If paper is stuck inside, turn off the product.

3.	Lift the scanner, remove the jammed paper and torn pieces, lower the scanner, and turn the product back on.

Paper Jams in the Automatic Document Feeder

If you’re loading legal-size paper, insert only 10 sheets at a time to prevent paper feeding problems.

If the LCD screen indicates that a paper jam has occurred, press OK and follow the instructions below:

1.	Open the Automatic Document Feeder cover and remove any jammed paper.

Caution:
Open the Automatic Document Feeder cover before removing paper, or you could damage the mechanism.

2.	The message on the LCD screen asks if paper has been removed. Press 1 to clear the message.

3.	Lift the scanner cover, remove any jammed paper, then lower the scanner cover.

4.	Close the Automatic Document Feeder cover and reload the paper. Make sure the corners of the paper are not bent, folded, or curled up.