Paper Jam Problems in the Main Tray

If you see a message that paper has jammed in the main tray, try these solutions:

1. Close the output tray.
   
   
   
2. Pull out the paper cassette.
   
   
   
3. Remove any jammed paper inside the cassette.
   
   
   
4. Remove any paper jammed inside the paper cassette slot.
   
   
   
5. Carefully follow all paper loading instructions when you load new paper.
6. Replace the paper cassette.
   
   
   
7. Press one of the  Start buttons to resume printing. If you still see a paper jam message, continue with these steps.
8. Turn off the product and unplug it from the electrical outlet.
9. Close the output tray.
10. Pull out the paper cassette.
11. Carefully turn the product over onto the side and remove any jammed paper beneath.
    
    
    
12. Place the product back on its base, then replace the paper cassette.
13. Plug the product back into the electrical outlet, then turn it on.