Solve Problems

Solve Problems
If you have a problem using your WorkForce 600 Series, check these sections for guidance in diagnosing and solving the problem:
Checking for Software Updates
Problem-solving Tools
Problems and Solutions
Re-installing Software
Getting More Help
Note:
If the On light is solid green and the display screen goes dark, your WorkForce 600 Series is in sleep mode to save power. This occurs if 13 minutes elapse without a button being pressed. Press any button (except the On button) to wake it up.