Solve Problems

Solve Problems
If you have a problem using your WorkForce 600 Series, check these sections for guidance in diagnosing and solving the problem:
Checking for Software Updates
Problem-solving Tools
Problems and Solutions
Re-installing Software
Getting More Help
If the On light is solid green and the display screen goes dark, your WorkForce 600 Series is in sleep mode to save power. This occurs if 13 minutes elapse without a button being pressed. Press any button (except the On button) to wake it up.