Paper Feeding Problems While Printing

Paper Does Not Feed Correctly

Paper Ejects Wrinkled

Paper Jams When Printing

Paper Does Not Feed Correctly

•	If paper doesn’t feed, remove it from the paper cassette. Fan the stack and reload it. Make sure the paper is not above the tabs on the edge guides.

•	If multiple pages feed at once, remove the paper from the tray, fan the edges to separate the sheets, then reload it.

•	Make sure you adjust the edge guide to match the length of the paper. Check that the paper is flush against it before you insert the cassette.

•	Load only up to the recommended number of sheets. If you’re printing on both sides of the paper, try loading fewer sheets.

•	Use new, smooth, high-quality paper, that is not curled, creased, old, or too thin. Make sure to load it printable side down.

•	Do not load paper with holes punched in it for insertion in a binder.

Paper Ejects Wrinkled

•	If paper is wrinkled when it ejects, the paper may be damp or too thin. Load new paper.

•	Make sure the paper Type or Media Type setting matches the paper you loaded.

Paper Jams When Printing

If paper jams when printing, follow these steps to clear the jam. If necessary, check the following areas:

1.	Open the printer cover and carefully remove any paper trapped inside, including any torn pieces.

Caution:
Be careful not to damage the cables inside the printer. Do not attempt to move the print head by hand.

2.	Close the printer cover and turn the printer around.

3.	Remove the auto duplexer from the back of the printer.

4.	If you can see the jammed paper, carefully pull it out. Avoid touching the paper feed rollers.

5.	If the paper is in the auto duplexer, open it and pull the paper out.

6.	Reattach the rear cover or auto duplexer.

If paper is still jammed after checking for it in other parts of the printer, follow these steps.

1.	Turn the product off, unplug it, and disconnect any cables.

2.	Pull out the paper cassette.

3.	Carefully stand the product on its side.

4.	Carefully remove the jammed paper.

5.	Place the product back on its base.

6.	Replace the paper cassette.

7.	Plug in the power cord.