Paper Jam Problems in the Duplexer

If paper has jammed in the duplexer (rear unit), try these solutions:

  1. Cancel the print job from your computer, if necessary.
  2. Squeeze the buttons to release the rear cover and remove it from your product.


  3. Carefully remove the jammed paper.


  4. If paper is jammed in the duplexer, remove the paper as shown.


  5. Squeeze the buttons on the duplexer as you press it into place on your product.


  6. Press the  paper feed button to resume printing.