Paper Jam Problems Inside the Product

If paper has jammed inside the product, try these solutions:

  1. Cancel the print job from your computer, if necessary.
  2. Open the cover.

  3. Remove any paper inside, including torn pieces.

    Note: Do not touch the flat, white cable inside the product.
  4. Close the cover.

  5. If any jammed paper remains near the output tray, carefully remove it.
  6. Press the  paper feed button to resume printing.