Solve Problems : Problem-solving Tools

Check the Messages on the LCD Screen
Follow the instructions on the touch screen to solve most common problems. If you see one of the error messages below, follow the steps here to proceed.
Paper jam while printing. Press to see how to remove the paper.
Remove paper that is jammed inside the printer. Make sure the paper is loaded correctly.
Printer out of paper or printer jam. Correct the problem and press .
Make sure paper is loaded correctly in the right cassette. Make sure the Paper Source setting is correct. Remove any jammed paper.
Paper jam in the Automatic Document Feeder (ADF). Press .
Paper feed error or jam. Remove the paper and reload paper correctly.
Make sure no paper is jammed inside. Make sure the paper is loaded correctly.
Cannot recognize photos. Make sure photos are placed correctly on the glass.
A printer error has occurred. Turn power off and then on again.
Make sure no paper is jammed inside. If the error is not resolved, contact Epson for help.
Communication error. Make sure the computer is connected, then try again.
Make sure the computer is connected securely. Make sure scanning software is installed on your computer and the software settings are correct. Turn the product off and then back on. If the error is not resolved, contact Epson for help.
The printer’s ink pads are nearing the end of their service life. Please contact Epson Support.
Contact Epson to replace the ink pads before the end of their service life. When the ink pads are saturated, the product stops and service is required to continue printing.
The printer’s ink pads are at the end of their service life. Please contact Epson Support.
Contact Epson to replace the ink pads.
Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, turn off the Dial Tone Detection.
The combination of IP address and subnet mask is invalid.
See the printed Quick Guide for basic network setup instructions. Contact your network administrator for more information.