If you see
ink on the back of a printout, you can clean the paper guide to
remove any excess ink.
Make
sure no product lights are indicating errors.
Load a
few sheets of plain paper in the product.
Do one
of the following:
Windows: Right-click the product icon in the
Windows taskbar and select Printer
Settings. Then click the Maintenance tab.
Mac OS X 10.6/10.7/10.8: In the Apple menu or
the Dock, select System Preferences.
Select Print & Fax or
Print & Scan, select your
product, and select Options &
Supplies. Select Utility and
select Open Printer Utility.
Mac OS X 10.5: In the Apple menu or the Dock,
select System Preferences. Select
Print & Fax, select your
product, and select Open Print
Queue. Select Utility.
Select
Paper Guide Cleaning.
Follow
the on-screen instructions to feed paper through the paper
guide.
Check
the back of the ejected paper to see if it is clean.
Repeat
as necessary until the paper comes out clean.