Paper Jam Problems Inside the Product

If paper has jammed inside the product, try these solutions:

  1. Cancel the print job from your computer, if necessary.
  2. Open the front cover.

  3. Remove any paper inside, including torn pieces.

  4. Close the front cover.

  5. If any jammed paper remains near the output tray, carefully remove it.
  6. Press either of the  Start buttons to resume printing.
Related references
Paper Jam Problems in the Cassette
Paper Jam Problems in the Duplexer