Paper Jam Problems in the Duplexer

If paper has jammed in the duplexer (rear unit), try these solutions:

  1. Cancel the print job from your computer, if necessary.
  2. Press the buttons on the sides of the duplexer and remove it.


  3. Carefully remove the jammed paper.


  4. If paper is jammed in the duplexer, remove the paper as shown.


  5. Press the buttons on the duplexer as you press it into place on your product.


  6. Press one of the  Start buttons to resume printing.
Related tasks
Placing Originals in the Automatic Document Feeder
Related references
Paper Jam Problems Inside the Product
Paper Jam Problems in the Cassette