Description:  Frequently Asked Questions
Product:  EPSON Perfection 1200U Color Scanner
FAQ Version:  1.2
Date:  November 9, 1999
Author: RM
Document Standard Version:  3.1


This document is written and maintained by representatives of
Epson America, Inc.  Although this is official information, the
specifications and support information may be changed without
notice.  Any requests for additions or modifications to the
FAQ should be sent to EPSON at the Internet e-mail address:
faqinfo@ea.epson.com.  This e-mail address is for correcting
FAQ file information only.  If you need additional technical
information or support, please use any source from the list below.

Automated Support (FaxAdvice and/or SoundAdvice):  (800) 922-8911
24 hours a day, 7 days a week)

EPSON Connection Technical Support (U.S.):  (562) 276-4382
(6 AM-6 PM Monday-Friday Pacific Time)

EPSON Connection Technical Support (Canada):  (905) 709-3839
(6 AM-6 PM Monday-Friday Pacific Time)

Internet:  http://www.epson.com

To order driver diskettes:  Driver fulfillment support line
(562) 276-4367 (6 AM-6 PM Monday-Friday Pacific Time)

To purchase accessories:  EPSON Accessories (800) 873-7766
(6 AM-6 PM Monday-Friday Pacific Time)


Product Controls:  EPSON Perfection 1200U/1200S Color Scanner


Operate -  Turns the scanner on and off.

Start -  Lets you scan directly to an application with one touch.
You must set up the scanner monitor and a compatible application
to use this button. See the EPSON TWAIN User's Guide for more
information.


Questions and Answers:

Q.  What's the difference between the Perfection 1200U, 1200U Photo
and 1200S?

A.  The Perfection 1200U and 1200U Photo have a USB (Universal Serial
Bus) port and come with a USB cable. There is no SCSI or parallel
interface option. The Perfection 1200S has a high speed SCSI interface
but no USB interface. The Perfection 1200U Photo comes standard with a
Transparency Adapter which is optional with the other units.


Q.  Which operating systems can the Perfection 1200U and 1200S scanner
be used with?

A.  The Perfection-1200U and 1200U Photo are compatible with Windows
98, iMac, and the new PowerMac G3.  Windows 3.1/95 and NT are not
supported.  The Perfection-1200S is compatible with Windows 95/98/NT,
and the PowerMac G3.


Q.  Does the same software bundle come with all Perfection 1200 models?

A.  No, the software bundle is the same with the Perfection 1200U and
1200S, but the Perfection 1200U Photo has an additional software
application.

The EPSON Perfection 1200U and 1200S SCSI version comes with the
following bundled PC and Mac software:

 	EPSON TWAIN Scanning Software
        Adobe PhotoDeluxe Business Edition (Win)
        Adobe PhotoDeluxe 2.0 (Mac)
        NewSoft Presto! PageManager
        NewSoft Presto! PageManager OCR
        Broderbund The PrintShop PressWriter
	ArcSoft PhotoPrinter
        Choice of 2 bonus software titles

The EPSON Perfection 1200U Photo includes all the above listed bundled
PC and Mac software plus EPSON Instant Photo Print software.


Q.  Where can I find all the software that is supposed to come with the
scanner?

A.  The software is on the CD's that come with the scanner.
Before you begin, check the CD-ROM label to make sure you have the
correct CD-ROM for your operating system.  If You're Running Windows,
make sure Windows is running and any virus protection programs are
turned off. The EPSON Perfection CD-ROM for Windows should be in your
CD-ROM drive and the Main Menu should be on your screen.  If you don't
see the Main Menu, click Start and Run. At the prompt, type D:\EPSON
(where D is your CD-ROM drive letter); then click OK.


Q.  The OneTouch feature is not working with my scanning program.

A.  The one touch function only works with programs that are OneTouch
compliant, like Presto Pagemanager and Windows 98 Imaging.  These
applications support linking scanner events with the Start button on
Windows 98 and enable the scanner monitor utility. For details on how
to set up one-touch scanning, see "Using the Start Button" in your
EPSON TWAIN User's Guide.


Q.  I only received a booklet called "Scanner Basics" with my scanner.
Should there not be another booklet with more detailed explanations on
how to use the scanner?

A.  Just run EPSON.EXE on your scanner software CD-ROM and click the
Electronic Documentation link from the main menu screen. If you
already have Adobe Acrobat Reader 3.0 on your system, the manual
opens in Acrobat Reader automatically. If you don't have Acrobat
Reader, it is automatically installed from the CD-ROM and then the
manual you selected opens.

Your scanner software CD-ROM includes the following manuals:

EPSON TWAIN User's Guide (twain.pdf)
Adobe PhotoDeluxe Business Edition User's Guide (Windows,
PhotoDeluxe.pdf)
Adobe PhotoDeluxe 2.0 User's Guide (iMac, PhotoDeluxe.pdf)
NewSoft Presto! PageManager User's Guide (PageManager.pdf)
Broderbund The Print Shop PressWriter User's Guide (PressWriter.pdf)
ArcSoft PhotoPrinter (PhotoPrint.pdf)


Q:  The Operate light does not come on.

A:  Make sure the power cable is correctly plugged into the scanner
and the power outlet. Make sure the outlet is operational and is not
connected to a timer or switch.


Q.  Does the Perfection 1200U use the same optional Automatic Document
Feeder and Transparency Unit as the Perfection 1200S?

A.  The Automatic Document Feeder and Transparency Unit for the
Perfection-1200S and Perfection-1200U are the same and will work on
both scanners.  The Transparency unit and Automatic Document Feeder
are removeable and can be taken off when not needed.


Q.  What sizes of film and slides is the optional transparency unit
able to scan?

A.  The optional transparency unit accomodates negative and positive
transparencies up to 4" x 5" comes with film holders for the
following film sizes: 35mm film, Brownie size (2.4" x 3.5") and
4" x 5" film.


Q:  My scanner software doesn't work properly.

A:  Check your system requirements. See if the system requirements,
such as the operating system version, are correct for your software.
Check your computer's memory. See if the computer has enough memory
for your software. If you're running other software at the same time,
using RAM resident programs, or have many device drivers, the computer
may not have enough memory. (See your software and computer manuals.)
If you are scanning a large image or scanning at a high resolution,
your computer may not have enough memory to process the image.  Check
your software installation. Make sure that your software is correctly
installed and set up. If all else fails, uninstall your software, then
reinstall it.


Q:  My system doesn't recognize the USB port (Windows only).

A:  The USB interface is not supported by Windows 95 (including
OSR-2.x) or Windows NT.  You must have Windows 98.  The scanner must
be connected to a built-in (root) hub or first tier hub only.  If the
scanner is attached to a built-in root hub and the scanner isn't
recognized, check the computer's user manual and to see if the USB
port needs to be enabled in the computer's setup.  If the scanner is
attached to a first tier hub, that hub must be self-powered (ie: an
AC adapter should be attached).


Q:  Can the Perfection 1200U be turned off?  The system hangs up
(Windows only) when I turn the scanner off.

A:  Yes, the Perfection 1200U can be turned off while the computer is
on.  Because USB is Plug and Play, the system will find the scanner
when it is reconnected and powered on.  If your system hangs after
turning off the scanner, try disabling Event Monitoring in Scanners
and Cameras first.


Q.  The lamp in my scanner stays on all the time. Is this normal?

A.  Yes, this is normal. The lamp stays on as long as the scanner
is turned on. The lamp's expected life is 10000 hrs. The life
expectancy is five (5) years based on the following usage formula:
8 hrs x 20 days x 12 mo

To conserve the life of the lamp, the scanner can be turned off when
not in use.


Q:  How do I reinstall the scanner software?

A:  1. Insert your scanner CD-ROM in your CD-ROM drive.

2. (Windows) Click Start and Run. At the prompt, type D:\EPSON
(where D is your CD-ROM drive letter); then click OK.  (Macintosh)
Double-click the EPSON Installer icon.

3. At the Main Menu, select Re-install Scanner Software. Note: If you
are using a Macintosh, you must uninstall EPSON TWAIN before
reinstalling it.


Q:  Can the Perfection 1200U scanner be disconnected from the computer
after installing the scanner software (Macintosh only)?

A:  The scanner monitor searches for the Perfection 1200U during start
up and may cause your system to hang if it does not find it. Do not
disconnect your scanner unless you disable the EPSON Scanner Monitor
extension in the Extensions folder.


Q:  Who do I contact for Technical Support of the Software that came
with my scanner?

A:
EPSON TWAIN driver
Phone: (562) 276-4382
Fax-on-demand system: (800) 922-8911
Online: www.epson.com

Adobe PhotoDeluxe version 2.0 (PC & Macintosh)
Phone: (206) 675-6371
Fax-on-demand system:   (206) 675-6137
Online:  www.adobe.com/prodindex/photodeluxe.gethelp.html
E-mail:  techdocs@adobe.com

NewSoft Presto! PageManager
Phone:  (510) 445-8616
Fax-on-demand system:  (510) 445-8601
Online:  www.newsoftinc.com

Broderbund The Print Shop PressWriter
Phone:  (423) 670-2032
Fax-on-demand system:  (423) 670-2021
Online:  www.broderbund.com/support


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