Description: Frequently Asked Questions Product: EPSON GT-10000+ Color Scanner FAQ Version: 1.1 Date: September 20, 2001 Author: RM Document Standard Version: 3.1 This document is written and maintained by representatives of Epson America, Inc. Although this is official information, the specifications and support information may be changed without notice. Any requests for additions or modifications to the FAQ should be sent to EPSON at the Internet e-mail address: faqinfo@ea:epson.com. This e-mail address is for correcting FAQ file information only. If you need additional technical information or support, please use any source from the list below. Automated Support (FaxAdvice and/or SoundAdvice): (800) 922-8911 24 hours a day, 7 days a week) EPSON Connection Technical Support (U.S.): (562) 276-4382 (6 AM-6 PM Monday-Friday Pacific Time) EPSON Connection Technical Support (Canada): (905) 709-3839 (6 AM-6 PM Monday-Friday Pacific Time) Internet: http://support.epson.com To order driver media: Driver fulfillment support line (562) 276-4367 (6 AM-6 PM Monday-Friday Pacific Time) To purchase supplies or accessories, contact your dealer or call the EPSON Store(tm) at (800) 873-7766. You can also visit the EPSON Store at www.epson.com (U.S. sales only). In Canada, please call (800) 873-7766 for dealer referral. Product Controls: EPSON GT-10000+ Color Scanner Operate - Turns the scanner on and off. Start - Lets you scan directly to an application with one touch. You must set up the scanner monitor and a compatible application to use this button. See the EPSON GT-10000+ User's Guide for more information. Reset - Resets the scanner. Questions and Answers: Q: What software comes with the GT-10000+? A: The GT-10000+ includes the following software applications: - EPSON TWAIN Pro Scanner Utilities (PC only) - TWAIN Pro driver 2.0 - TWAIN Pro Network 2.0 - EPSON Scan Server (PC only) - Adobe PhotoDeluxe Business Edition - Adobe Acrobat Reader - ScanSoft TextBridge Pro 8.0 OCR - NewSoft Presto! Page Manager for EPSON - ISIS Certified driver by Pixel Translations Q: What is the GT-10000+ scan area? A: The GT-10000+ scan area is 11.7 × 17.0 inches (297 × 432 mm). Q: What are the minimum system requirements for Windows? A: These are the minimum system requirements. For optimum performance, a faster processor and more memory are recommended. - An IBM-compatible PC with a 486/66MHz or faster processor (Pentium recommended) - Microsoft Windows 95/98/ME/2000 or Windows NT 4.0 (Service Pack 4) - PCI slot for the Adaptec SCSI card (included with your scanner) or IEEE 1394 interface (only compatible with Windows Me and Windows 2000) - 16MB RAM for Windows 95 and Windows 98, 32MB RAM for Windows NT, Windows Me, and Windows 2000 (32MB RAM recommended for all systems) - 50MB available hard disk space - CD-ROM drive and mouse or pointing device - VGA color monitor with 640 x 480 resolution (a color monitor with a resolution of 800 x 600 or higher recommended) - 8-bit 256-color display adapter card (24-bit display adapter card with millions of colors recommended) Q: What optional equipment is available for this scanner? A: The optional automatic document feeder (ADF) automatically loads multi-page documents into your scanner. It is particularly useful for optical character recognition (OCR) scanning or for creating an image database. To use the ADF with your OCR software, you must install EPSON TWAIN Pro (see Chapter 2) or the ISIS driver (see Chapter 5 of your manual). You can purchase the optional ADF (part number B813212) from your reseller or from the EPSON Store at (800) 873-7766 (U.S. sales only). In Canada, please call (800) 873-7766 for dealer referral. Or visit our web site at www.epsonstore.com (U.S. sales only). Q: What type of computer interface can I use to connect to the scanner? A: The GT-10000+ includes PCI SCSI interface board for use on a Microsoft(r) Windows(r) system or network. Or, you can use an optional IEEE 1394 scanner interface card (B808342) for fast throughput. You will need a full install of Windows 2000 or Windows ME with the OHCI IEEE 1394 card. Q: Where can I find the creative software that comes with the scanner? A: The creative software is on the scanner software CD that comes with the scanner. Make sure Windows is running and any virus protection programs are turned off. 1. Insert your scanner software CD-ROM if it's not already in your CD-ROM drive. When you see the Epson Software Setup screen, double-click My Computer on your desktop, then double-click the Epson CD-ROM icon. 2. Click Add Software. 3. Make sure Presto! PageManager for EPSON, TextBridge Pro, Adobe Acrobat Reader (if necessary), and EPSON GT-10000+ Registration are selected and click OK. Don't select either of the two network applications, EPSON TWAIN Pro Network or EPSON Scan Server. The EPSON TWAIN Pro driver lets you scan when your scanner is connected directly to your computer. If you want to use the scanner on a network, see Chapter 6 of your manual, "Network Scanning," instead. 4. Follow the instructions on the screen to install Presto! PageManager, TextBridge Pro, and Acrobat Reader. Then follow the instructions on the screen to register your scanner. 5. To install PhotoDeluxe from the software setup menu, click Browse this CD. Open the PhotoDeluxe folder and doubleclick on the Install CD Icon. 6. Restart your computer. Q: Where can I find the User's Manuals for the software that comes with the Epson GT-10000+ scanner? A: Several of the applications that came with your scanner include electronic manuals in the Adobe Acrobat PDF format. Locate your PDF manuals as follows: 1. Presto! PageManager-Click Start, Programs, Presto! PageManager for EPSON, PageManager User's Manual. 2. Adobe PhotoDeluxe Business Edition-Insert your scanner software CD-ROM. When the EPSON Software Setup screen appears, click Browse this CD. Open the PhotoDeluxe folder, then double-click GetStart.pdf. 3. Acrobat Reader-Select Reader Guide from the Acrobat Reader Help menu. 4. TextBridge Pro-Click Start, Programs, TextBridge Pro 8.0, User Guide. 5. EPSON GT-10000+ User's Guide-You can download a PDF version of this guide from the Internet at http://support.epson.com. Q: How do you set up one-touch scanning, using the Scanner's Start Button with Windows Me, Windows 2000, and Windows 98? A: For Windows Me, Windows 2000, and Windows 98, follow these steps to assign an application to the a Start button: 1. Open the Windows Control Panel and double-click the Scanners and Cameras icon. 2. Select EPSON GT-10000+ and click the Properties button. 3. Click the Events tab. 4. Make sure Start Button appears in the Scanner events box, then deselect any applications you don't want to use in the Send to this application list. When you finish, a check should appear only beside the application that you want to assign to the a Start button. 5. Click Apply, then click OK to close the EPSON GT-10000+ Properties window, then click OK again to close the Scanners and Cameras Properties window. 6. Whenever you press the scanner's a Start button, the application you assigned launches. If you assigned Presto! PageManager, it automatically starts EPSON TWAIN Pro. If you assigned another application, you must start EPSON TWAIN Pro manually. Q: How do you set up one-touch scanning, using the Scanner's Start Button with Windows 95 and Windows NT? A: You don't need to assign an application to the a Start button if you want it to automatically launch Presto! PageManager. If you want it to launch a different application, follow these steps: 1. Click the Scanner Monitor icon located on your Windows taskbar. 2. Select Preferences. You see the EPSON Scanner Monitor window. 3. Do one of the following: a. Choose an application in the Launch Application list. B. Browse to another application on your hard drive. Select the application and click Open to close the Browse window. Your application's path appears in the Launch Application box. 4. Click OK to close the EPSON Scanner Monitor window and save your setting. Whenever you press the scanner's a Start button, the application you assigned launches. You can then start EPSON TWAIN Pro. Only Presto! PageManager automatically starts EPSON TWAIN Pro. If you assign another application to the a Start button, you must start your EPSON TWAIN Pro manually. Q: The OneTouch feature is not working with my scanning program. A: The one touch function only works with programs that are OneTouch compliant, like Presto Pagemanager, Windows 98 Imaging and Photoshop 5.0. These applications support linking scanner events with the Start button on Windows 98 and enable the scanner monitor utility. If you're running Windows Me, Windows 2000, or Windows 98, whenever you press the Start button you'll see a window asking you to choose which application to launch. To avoid this window, make sure that only one application is assigned to the Start button. Q: How do I tell what scanning resolution to use for the best results? A: Resolution refers to how many dots per inch (dpi) or dots per centimeter (dpcm) your image contains. The best resolution for a scanned image depends on the type of image you're scanning and your final output device. As a rule of thumb for most images except line art, use a scanning resolution that is approximately one third of your output resolution. For example, use a scanning resolution up to 100 dpi with a 300 dpi laser printer, and up to 200 dpi with a 600 dpi laser printer. For 1440 dpi ink jet printers, such as the EPSON Stylus (r) Color series, use a scanning resolution of up to 300 dpi. Try a scanning resolution of 240 dpi for 720 dpi printing. Here are some recommended settings for different types of scans. Image type Recommended Recommended Scanning resolution application TWAIN Pro* settings for printing** Photograph PhotoDeluxe Image Type: 300 dpi** 36-bit Color (HiFi)***, 24-bit Color (Std), 16-bit Gray (HiFi)***, 8-bit Gray (Std) Magazine PhotoDeluxe Image Type: 24-bit Color De-screening 300 dpi Newspaper TextBridge Pro Image Type: (text only) or PageManager OCR**** 300 or 400 dpi***** Text for OCR TextBridge Pro Image Type: or PageManager OCR**** 300 or 400 dpi***** Text with TextBridge Pro Image Type: images or PageManager Line art 300 or B/W option: 400 dpi***** Auto Area Segmentation Line art PhotoDeluxe Image Type: Line Art 300 to 3200 dpi * Recommendations for EPSON TWAIN Pro also apply to EPSON TWAIN Pro Network. ** If your output is for on-screen viewing (for example, on a web page), select a resolution of 72 dpi. *** This Image Type is available only in certain applications, such as Photoshop. **** Automatically selects Text Enhancement Technology (TET) as your B/W option. ***** If you are enlarging your image, you must manually change the resolution (dpi). Q: The Operate light does not come on. A: Make sure the power cable is correctly plugged into the scanner and the power outlet. Make sure the outlet is operational and is not connected to a timer or switch. Q: My scanner software doesn't work properly. A: Check your system requirements. See if the system requirements, such as the operating system version, are correct for your software. Check your computer's memory. See if the computer has enough memory for your software. If you're running other software at the same time, using RAM resident programs, or have many device drivers, the computer may not have enough memory. (See your software and computer manuals.) If you are scanning a large image or scanning at a high resolution, your computer may not have enough memory to process the image. Check your software installation. Make sure that your software is correctly installed and set up. If all else fails, uninstall your software, then reinstall it. Q: Why can't I start EPSON Twain Pro? A: Make sure the scanner's READY light is on. Check to make sure your cable is securely connected to both the scanner and computer. Try using an ASPI-compliant Adaptec SCSI 2 cable, and be sure to restart your computer after you change the cable. If you have a SCSI connection, you can't turn the scanner off and on again while you're using your computer. Turn both the scanner and computer off, then turn on the scanner before you turn on the computer. Make sure the SCSI interface board is installed correctly in your computer. Your computer's parallel port looks like some SCSI connectors. Make sure the SCSI cable is connected to the SCSI interface. Check that your system recognizes your scanner and SCSI board. Check the System Device Manager in the Windows Control Panel. For Windows NT, check the SCSI Adapters dialog in the Windows Control Panel. Check for conflicts in your SCSI ID setting, I/O address, the interrupt setting for your SCSI board, and other settings. For information about the SCSI ID setting, see Connecting to a SCSI Interface in your User's Manual. For information about choosing other settings, see your computer manual. If your computer has the scan server loaded at startup then TWAIN Pro cannot be used, TWAIN Pro Network must be used. If you have more than one scanner connected to your computer, make sure the GT-10000+ is selected as your default scanner. Q: Can the GT-10000+ be networked? A: Yes you can use the EPSON GT-10000+ as a network scanner. Your computers must be configured and operational on an existing network with TCP/IP Protocol installed. Then you can use the EPSON Scan Server and EPSON TWAIN Pro Network software applications on your scanner software CD-ROM to share your scanner with other users in a small workgroup. Your scanner network must have a scanner server (the Windows computer connected to the scanner) and at least one or more client computers. Only one client computer can access the scanner at a time. However, you can have more than one scanner and scanner server on a network, so clients can choose which scanner to use. Your system must meet these minimum requirements for sharing a scanner: - The network computer that you use as the scanner server must be an IBM-compatible computer running Windows Me, Windows 98, Windows 95, Windows 2000, or Windows NT 4.0 (Windows NT 4.0 with Service Pack 3, or later is recommended). - Client computers must run Windows Me, Windows 98, Windows 95, Windows 2000, or Windows NT 4.0. - Both the client computers and the scanner server must have a network interface card installed, and must be running the TCP/IP Protocol. (See Appendix A of the GT-10000+ user's guide, "Installing the TCP/IP Protocol," for instructions.) - The network computer that you use as the scanner server must have EPSON Scan Server installed. EPSON TWAIN Pro Network must be installed on client computers to access the scanner over the network. Q: Why can't I start EPSON TWAIN Pro Network from a client computer? A: Make sure the scanner is turned on and the scan server software is running on the scan server. Make sure the cables connecting the scanner to the scan server host are properly connected. Make sure the correct IP address for the scan server is entered in the EPSON TWAIN Pro Network setup window for the client station. Make sure the scan server host and TWAIN client station can communicate with each other using the TCP/IP protocol. (i.e. pinging each station. Make sure the network interface card is installed correctly in both the scan server and the client computer. Make sure both the scan server and client computer are running the TCP/IP protocol. If more than one scanner is connected to the scan server, make sure the GT-10000+ is selected as the default scanner. Q: How do I reinstall the scanner software? A: Follow the steps below to reinstall the scanner software: 1. Insert your scanner CD-ROM in your CD-ROM drive. 2. If you see the software EPSON software setup screen, click Add Software and select the items you wish to reinstall. If you do not see the software setup screen in Windows 95 and NT, click Start and Run. At the prompt, type D:\CDSETUP.EXE (where D is your CD-ROM drive letter) then click OK or if the CD autoruns, click English then Add Software button. For Windows 98, ME and 2000, use the Plug and Play procedure explained in the User's Guide. 3. In the Software Setup window, click on Add Software. Q: Who do I contact for Technical Support of the Software that came with my scanner? A: If you need software assistance, please contact the software manufacturer. Third party internet web sites can be found at the following URL: http://support.epson.com/contacts3rdparty.html EPSON TWAIN Pro driver EPSON Scan Server Phone: (562) 276-4382 Fax-on-demand system: (800) 922-8911 Online: support.epson.com Adobe PhotoDeluxe Business Edition Phone: $2.00/Minute Windows (900) 555-2200 Email: techdocs@adobe.com NewSoft Presto! PageManager Phone: (510) 445-8616 Fax-on-demand system: (510) 445-8601 ScanSoft TextBridge Pro Phone: (888) 887-2288 $14.95 per issue Pixel Translations ISIS driver Phone: (408) 325-3800 Fax: (408) 232-9292 Email: support@pixtran.com ***END***