If the scanner button does not start the correct program or
perform the correct action, try these solutions:
- Make sure
Document Capture Pro (Windows) or Document Capture (OS
X) is installed correctly. If necessary, uninstall and
reinstall it.
- Make sure
you have assigned the correct job to the scanner button and change
it, if necessary.
- If you
selected Keep Blocking in a Windows
Security Alert window during or after installation of Document
Capture Pro, unblock the EEventManager Application program in the
Windows security settings; see Windows help for details.
- Check the status of the lights and make sure the scanner is
ready to scan.
- Document Capture Pro (Windows) and Document Capture (OS X) do
not support using the button to scan over a wireless connection.
Connect the scanner using a USB cable.