Cleaning the Print Head Using a Computer Utility

You can clean the print head using a utility on your Windows computer or Mac.
  1. Load a few sheets of plain paper in the cassette (or in cassette 1 if your product has two cassettes).
  2. Do one of the following:
    • Windows: Access the Windows Desktop and right-click the product icon in the Windows taskbar.
    • OS X 10.6/10.7/10.8/10.9: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.
    • OS X 10.5: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, select your product, and select Open Print Queue. Select Utility.
  3. Select Head Cleaning. You see a window like this:


  4. Select the cleaning cycle you want to run, based on the nozzle check pattern.
  5. Click Start to begin the cleaning cycle. The  power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished.
    Caution:
    Never turn off the product during a cleaning cycle or you may damage it.
  6. Check the printed pattern to see if there are gaps in the lines.

    Print head is clean

    Print head needs cleaning

    • If there are no gaps, click Finish.
    • If there are gaps or the pattern is faint, click Clean to clean the print head again.
Parent topic: Print Head Cleaning