clean the print head using a utility on your Windows computer or
Make sure there are no errors on the LCD
screen and the CD/DVD tray is not inserted for
Load a few sheets of plain paper in the
Do one of the following:
Windows: Right-click the product icon in the
Mac OS X 10.6/10.7/10.8: In the Apple menu or
the Dock, select System
Preferences. Select Print &
Fax or Print & Scan,
select your product, and select Options
& Supplies. Select Utility and select Open Printer Utility.
Mac OS X 10.5: In the Apple menu or the Dock,
select System Preferences. Select
Print & Fax, select your
product, and select Open Print
Queue. Select Utility.
Cleaning. You see a window like this:
Click Start to begin the
cleaning cycle. You see a message on the LCD screen during
the cleaning cycle.
Never turn off the product during a
cleaning cycle or you may damage it.
When the cleaning cycle is finished, you can check to see
if the nozzles are clean; click Print
Nozzle Check Pattern and click Print.
Check the printed pattern to see if there are gaps in the
Print head is clean
Print head needs
If there are
no gaps, click Finish.
If there are
gaps or the pattern is faint, click Clean to clean the print head again.
If you don’t see any improvement after cleaning the print head
up to 2 times, turn off the product and wait at least 6
hours. Then try cleaning the print head again. If quality
still does not improve, one of the ink cartridges may be old or
damaged and needs to be replaced.