Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen. You can also see help information and how-to instructions on the screen. Press the  home button, if necessary, press the left or right arrow button, and then select Help.

LCD screen message	Condition/solution
Paper jam	Paper is jammed in the product. Follow the instructions on the LCD screen to remove the jammed paper from the indicated area.
Paper out	No paper is loaded. Load paper in the product.
Photos not recognized. Place the photos correctly on the scanner glass.	There is a problem with originals placed on the product. Check to make sure they are placed correctly and repeat the operation.
Printer error. Turn the power off and on again. For details, see your documentation.	A fatal error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support.
Communication error. Check if a computer is connected.	Make sure the computer is connected to your product and your software is installed correctly.
A printer's ink pad is nearing the end of its service life. Please contact Epson Support.	The ink pads are near the end of their service life and the message will be displayed until the ink pad is replaced. Contact Epson for support. (To resume printing, press the  start button.)
A printer's ink pad is at the end of its service life. Please contact Epson Support.	The ink pad is at the end of its service life. Turn off the product and contact Epson for support.
Memory card or external device not recognized.	Make sure the memory card or external device is inserted correctly and meets the specifications for your product.
The phone line is connected to a different port	Make sure the phone cable is connected correctly.
No dial tone detected. Run Check Fax Connection under Fax Settings in Setup menu.	Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, turn off the Dial Tone Detection setting.
Combination of IP address and subnet mask is invalid. See your documentation.	There is a problem with the network connection to your product. Check the solutions in this guide.
Recovery mode	An error has occurred during firmware updating. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support.