Paper Jam Problems Inside the Product

If you see a message that paper has jammed inside the product, follow the steps below or on the LCD screen to clear the jam.

  1. Cancel the print job, if necessary.
  2. Remove any jammed paper from the rear paper feed slot.


  3. Lift the scanner unit and remove any jammed paper inside.


    Caution:
    Do not touch the flat white cable inside the printer.
  4. Close the scanner unit.


  5. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
Related references
Paper Jam Problems in the Paper Cassette
Paper Jam Problems in the Auto Duplexer