If you cannot start Epson Scan, try these
solutions:
- Make sure
your product is turned on and any interface cables are securely
connected at both ends.
- Make sure
Epson Scan is selected in your scanning program.
- Make sure
your computer is not running in a power-saving mode, such as sleep
or standby. If so, wake your system and restart Epson Scan.
- Check the
connection setting and test the connection using Epson Scan
Settings:
Windows 8.x:
Navigate to the Apps screen and
select EPSON Scan Settings. Make
sure the correct Connection
setting is selected, then click the Test button.
Windows (other
versions): Click or
Start > All Programs or Programs > EPSON > EPSON
Scan > EPSON Scan
Settings. Make sure the correct Connection setting is selected, then click
the Test button.
OS X: Open the
Applications folder, click
Epson Software, and click
EPSON Scan Settings. Make sure
the correct Connection setting is
selected, then click the Test
button.
- Make sure
you do not have multiple versions of Epson Scan installed. If you
do, uninstall both versions and install one version.
- If you
upgraded your operating system but did not reinstall Epson Scan,
try reinstalling it.
Note: With OS
X 10.6, 10.7, 10.8, or 10.9, in addition to scanning with Image
Capture, you can download and install Epson Scan scanning software.
Epson Scan provides additional image adjustment and photo
correction features for enhancing scanned images, and provides an
interface for TWAIN-compliant OCR scanning software, such as ABBYY
FineReader.
To download Epson Scan, visit Epson's
driver download site (U.S. downloads
or Canadian downloads).