Paper Jam Problems in the Duplexer (Rear Cover)

If paper has jammed in the duplexer (rear cover), follow the steps here to clear the jam.

  1. Cancel the print job, if necessary.
  2. Press the tabs and remove the duplexer (rear cover).

  3. Carefully remove any jammed paper.

    Note: Do not touch the paper rollers.
  4. Remove any jammed paper from the duplexer.

  5. Open the duplexer.

  6. Carefully remove any jammed paper stuck inside.

  7. Reattach the duplexer.

  8. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
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