clean the print head using a utility on your Windows computer or
few sheets of plain paper in the cassette (or in cassette 1 if your
product has two cassettes).
of the following:
Windows: Access the Windows Desktop and
right-click the product icon in the Windows taskbar.
OS X 10.6/10.7/10.8/10.9: In the Apple menu or the Dock,
select System Preferences. Select
Fax, or Print & Scan,
select your product, and select Options
& Supplies. Select Utility and select Open
OS X 10.5: In the Apple menu or the Dock, select
System Preferences. Select
Print & Fax, select your
product, and select Open Print Queue
or Print Queue. Select Utility.
Head Cleaning. You see a
window like this:
the cleaning cycle you want to run, based on the nozzle check
Start to begin the cleaning
cycle. The power light flashes throughout the
cleaning cycle and stays on when the cleaning cycle is finished.
Never turn off the product during a cleaning
cycle or you may damage it.
the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
If there are
no gaps, click Finish.
If there are
gaps or the pattern is faint, click Clean to clean the print head again.
don’t see any improvement after cleaning the print head up to 4
times, wait at least 6 hours. Then try cleaning the print head
again. If quality still does not improve, one of the ink cartridges
may be old or damaged and needs to be replaced.