clean the print head using a utility on your Windows or Mac
sure there are no errors on the LCD screen.
few sheets of plain paper in the product.
of the following:
Windows: Access the Windows Desktop and
right-click the product icon in the Windows taskbar.
OS X 10.6/10.7/10.8/10.9: In the Apple menu or
the Dock, select System Preferences.
Select Print & Fax,
Print & Scan, or Printers & Scanners, select your
product, and select Options &
Supplies. Select Utility and
select Open Printer Utility.
OS X 10.5: In the Apple menu or the Dock, select
System Preferences. Select
Print & Fax, select your
product, and select Open Print
Queue. Select Utility.
Head Cleaning. You see a
window like this:
Start to begin the cleaning
cycle.The power light flashes throughout the
cleaning cycle and stays on when the cleaning cycle is
Note: Do not open
the front cover during the cleaning cycle.
Never turn off the product during a cleaning
cycle or you may damage it.
When the cleaning cycle is finished, you can check to
see if the nozzles are clean; click Print
Nozzle Check Pattern and click Print.
the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
If there are
no gaps, click Finish.
If there are
gaps or the pattern is faint, click Clean to clean the print head again.
don’t see any improvement after cleaning the print head up to 4
times, leave the product turned on and wait at least 6 hours. Then
try cleaning the print head again.If quality still
does not improve, one of the ink cartridges may be old or damaged
and needs to be replaced.