If the scanner button does not start the correct program or
perform the correct action, try these solutions:
- Make sure
Document Capture Pro (Windows) or Document Capture (OS
X) is installed correctly. If necessary, uninstall and
reinstall it.
- Make sure
you have assigned the correct job to the scanner button and change
it, if necessary.
- If you
selected Keep Blocking in a Windows
Security Alert window during or after installation of Document
Capture Pro, unblock the EEventManager Application program in the
Windows security settings; see Windows help for details.
- Check the status of the lights and make sure the scanner is
ready to scan.
- Make sure the connection mode switch is set correctly.
- When using a wireless connection, start Epson Scan on your
computer before scanning from the product.
- Document Capture Pro (Windows) and Document Capture (OS X) do
not support using the button to scan over a wireless connection.
Connect the scanner using a USB cable.
- With OS X, make sure you are logged in as the user who
installed the scanner software. Other users must run Epson Scanner
Monitor in the Applications folder before using the button to
scan.